Guest Services Manager jobs in Santa Cruz, CA

Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be responsible for providing exceptional guest service and ensuring a positive experience for all our guests. This is a vital role in our hotel, as you will be the first point of contact for guests and will play a key role in creating a welcoming and comfortable environment.

Responsibilities:
- Greet guests with a warm and friendly demeanor upon arrival
- Assist guests with check-in and check-out processes
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Handle cash and credit card transactions accurately and efficiently
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Qualifications:
- Previous experience in guest relations or customer service is preferred
- Knowledge of hospitality management practices and procedures
- Familiarity with night audit processes is a plus
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to build rapport with guests
- Bilingual or multilingual proficiency is an asset
- Proficient in using phone systems and other office equipment
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills

If you are passionate about providing exceptional guest service, have excellent communication skills, and thrive in a fast-paced hospitality environment, we would love to hear from you. Join our team as a Guest Service Agent and contribute to creating memorable experiences for our valued guests.

Job Type: Full-time

Pay: $16.00 - $23.03 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work setting:

• In-person
• Resort

Work Location: In person