Guest Services Manager jobs in Seattle, WA

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Guest Service Managers lead associates in significant service providing positions that may include bell, concierge, door, and valet. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, transportation options and maintaining clear communication with our 3rd party vendors.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

The salary range for this position is $66,100 to $95,700. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications, and education.

As a colleague, we have you covered with awesome benefits and perks!

Benefits

• Position is eligible for relocation assistance

• Medical & Vision insurance

• Dental Insurance

• 401(k) & Retirement Savings Plan (RSP)

• Basic Life Insurance

• Short Term Disability Insurance

• New Child Leave & Adoption Assistance

• Paid Time Off

• Vacation Time

• 10 days (80 hours) earned upon completing 1-4 years of service

• 15 days (120 hours) earned upon completing 5-9 years of service

• 20 days (160 hours) earned upon completing 10 years of service

• (2) Floating Holidays per year

• (6) Paid Holidays per year

• Compassionate Leave

• Jury Duty Leave

• Seattle Paid Sick & Safe Time

• Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

Perks

• Employee Assistance Program

• Discounted Rooms at any participating Hyatt location starting on your first day of employment

• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service

• Free colleague meals during shift

• Hyatt Colleague discount program

• Tuition Reimbursement

• ORCA Pass subsidy

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

Hedreen Hotel Employer LLC is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, caste or any other group protected by law.

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of guest services.