Guest Services Manager jobs in South Bend, IN

Take advantage of the opportunity to join HGV, a company where helping people get away helps you get ahead. See just how far you can go. Here, we will help you reach your goals and build your future! 

Varsity Clubs of America – South Bend is looking for a Guest Services Manager to join the team. Conveniently located for easy access to campus, we offer spacious studios or suites with sports-themed decor and a convenient partial kitchen. Our accommodations serve as a home away from home for our guests and owners, allowing them to explore the South Bend riverfront, visit the stadium for a big game, or take a day trip to Lake Michigan. Upon returning, guests can take advantage of the indoor pool, hot tub, putting green, and well-equipped fitness center.

As Guest Services Manager you will lead our team and ensure that our guests have a positive and memorable experience from the moment they arrive on the property until they depart. If you are ready to elevate your career and be a part of an outstanding team, apply today and join HGV.

Here's why you will love it here:

• Day One Benefit: Excellent health care options, including medical, dental, and vision
• Travel Discounts Program 
• Generous Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Recognition Programs and Rewards
• Numerous learning and advancement opportunities
• And more!

Responsibilities Include:

• Runs the delivery of efficient check-in and check-out services and coordination of guest services activities with other departments to ensure all standards are met and excellent customer service is provided.
• Handles and accounts for the accurate collection of monies due to the property.
• Manages night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards.
• Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
• Handles personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition.
• Maintains a positive cooperative work environment between staff and management. 
• Promotes team member empowerment. 
• Monitors payroll hours and reports. 
• Assists with owner and guest activities and recreation as required by management.
• Leads key control procedures.
• May be required to do other duties and special projects as assigned by the general manager.

What are we looking for:

• 1-3 years of Hotel OR Resort related experience is required.
• Supervisory or management experience is preferred. 
• Ability to lead each field of the department independently.
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.
• Anticipates customer needs and thinks about how work impacts them. 
• Builds confidence in self and others with honest and dependable interactions. 

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.