Guest Services Manager jobs in Springfield, MA

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.

Visits current and potential new clients, the days and how many weekly visits will be determined by the General Manager

Directs and motivates the Front Office personnel: hires, supervises, trains, communicate objectives for the day, disciplines, schedules and visually monitors performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue.

Assures team extends excellent guest service.

Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.

Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information. Implements and monitors all corporate marketing programs.

Requirements

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the company.

• Participates in Manager on Duty program, constant monitoring throughout hotel and troubleshooting problems.
• Attends training programs which may include travel
• This individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Considerable knowledge of computer systems for registration, reservations and backup systems. Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, write, speak and understand the English language to communicate with guests and team members.
• Thorough organization and supervisory skills proficient in accomplishing the task.
• Ability to develop subordinates to enhance advancement in the hotel and corporation.
• Ability to analyze complex statistical data and make judgments accordingly.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Relocate:

• West Springfield, MA 01089: Relocate before starting work (Required)

Work Location: In person