Guest Services Manager jobs in Terre Haute, IN
Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Manager jobs
- Developmental Services, Inc. - Washington
-
Sullivan, IN
FULL_TIME
-
Our Vision
The elimination of barriers that restrict individuals with disabilities from community inclusion.
We strive to eliminate all barriers that keep our clients from being a part of their community.
Our Mission
To provide services and supports to people with barriers to attain self-direction, inclusion, personal fulfillment, and productivity in all life areas.
At DSI, we provide these services and supports to our clients to help them attain self-direction, inclusion and personal fulfillment and be productive in all areas of life.
Job DescriptionPOSITION TITLE: Team Lead -DSP
DIVISION: Community Services
CLASSIFICATION: Full-Time
STATUS: Non-Exempt
PURPOSE:
The purpose of this position is to assist in developing and implementing client-specific programs in settings as residential, day program, on the job or other community setting. The goal is helping individuals build strong social skills and encourage independence while creating an environment that allows the client to thrive. To ensure success in this position candidate should have respectable interpersonal skills and a passion for helping others. The company encourages staff to bring their own appropriate abilities and strengths to the job and encouraged to schedule time to share their interests, hobbies, or skills with the clients. The goal is to ensure the client feels supported to attain self-direction, inclusion, personal fulfillment, and productivity in all life areas.
ESSENTIAL JOB FUNCTIONS:
- Plan and provide instruction in communication skills, daily living skills, socialization skills, fine and gross motor skills, perceptual skills, and any other area based on programming needs.
- Plan activities based on schedule and persons served goals; prepare instructional materials for programming. Provide specific vocational and habilitation training to individuals based on assessment plan and needs.
- Maintain documents as required; prepares correspondence, write internal incident reports, and carries out similar administrative tasks associated with client care.
- Must be able and willing to use personal cell phone as needed, or company devise as available for time entry.
- Promote Health and Safety in all agency activities. Maintain a neat and orderly programming environment.
- Model company’s expectations of behavior, culture, and mission as a representative of the agency.
- Respond appropriately to emergency health and safety situations, as well as behavior situations.
- Provide services in compliance with all funding sources and governing bodies (CARF, BQIS, State Board of Health, State and Federal Law). Maintain confidentiality adhering to HIPPA guidelines and company policies.
- Maintain professional communication with client, family members and other stakeholders which enable them to carry out habilitation training and help meet client’s needs for personal care services. Maintain consistent, professional communication and feedback to supervisor.
- Must be capable of obtaining and maintaining certification in CPR, First Aid, CPI and Med Core A & B and perform if necessary. Any additional mandatory trainings as instructed.
- Comply with all agency policies and procedures including:
- Strict adherence to the company Medication Administration Policy for administering, storing, transporting, destroying, and reporting client medications.
- Strict adherence to State Protocol for reporting allegations of abuse, neglect and exploitation, and any illegal activities.
- This is an essential role that is necessary for the safety of our individuals and requires consistent attendance and punctuality.
- Use of medical adaptive equipment including, but not limited to: Wheelchair, Hoyer, Lift, Shower Chair, Blood Sugar Testing Equipment is required.
- Potential exposure to bodily fluids, pests, contagious pathogens, and/or bed bugs. Must be able to climb stairs on an occasional basis to access work areas, which are currently without elevator access.
- Advocate for client needs. Assist with the elimination of barriers, which restrict individuals with disabilities and continually work for their full inclusion in the community.
- Participate in periodic food or craft sales to supplement money to purchase supplies, as well as participate in other agency functions.
- Participate in meetings, committee assignments, and special projects as required.
- Must be at least 18 years of age or older.
- High School diploma or GED preferred.
- Previous experience working with persons with intellectual disabilities is preferred.
- Must be capable of obtaining and maintaining certification in CPR, First Aid, CPI/NCI and Med Core A & B and perform if necessary.
- Proficient in work processing and computer operation.
- Possess and maintain a clear criminal record per Medicaid Waiver regulation requirements.
- Maintain a valid Indiana driver’s license, insurance on personal vehicle (minimum of PLPD with Medical liability coverage), and maintain insurability as defined by the agency liability insurance carrier preferred.
- Possess and maintain reliable transportation that meets state requirements for transporting persons served preferred.
- Must have the ability to successfully work in both independent and group settings.
- Dress appropriately as defined by agency and department dress code.
- 3 Days Ago
QUALIFICATIONS:
The above statements reflect general functions of this job and shall not be construed as a detailed description of all work requirements inherent to the job. The immediate supervisor may elaborate on the above list if the duties come within the employee's realm of responsibility.
Benefits:
- FT/PT/PRN shifts
- Flexible hours
- Paid time off for eligible employees
- Paid holiday time for eligible employees
- Medical, dental, and vision insurance for eligible employees
- Referral bonuses
- Staff recognition programs
- General Hotels Corporation
-
Terre Haute, IN
FULL_TIME
- ***DAILY PAY, INSURANCE AFTER 30 DAYS, PAID TIME OFF, HOTEL DISCOUNTS*** The Holiday Inn located in Terre Haute, IN is seeking a determined, motivated, and customer service oriented Guest Service Mana...
- 4 Days Ago
- General Hotels Corporation
-
Terre Haute, IN
FULL_TIME
- The SpringHill Suites located in Terre Haute, IN is seeking a Guest Service Manager. The SpringHill Suites is managed by General Hotels Corporation, a premier hotel management company providing award-...
- 30 Days Ago
- Yona Solutions
-
Charleston, IL
FULL_TIME
- Come rise above with Yona! Our employees are instrumental in maintaining a happy, healthy, and clean environment for the residents. We depend on our team members to be highly motivated, committed, and...
- 16 Days Ago
- MacAllister Rentals
-
Terre Haute, IN
FULL_TIME
- Position Objective Position is responsible for the operational management of the Rental branch. Manager will set the tone, pace and culture of the rental branch adhering to the MFC’s credo and vision ...
- 2 Days Ago
- Yona Solutions
-
Charleston, IL
FULL_TIME
- Come rise above with Yona! Our employees are instrumental in maintaining a happy, healthy, and clean environment for the residents. We depend on our team members to be highly motivated, committed, and...
- 2 Days Ago
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0 Guest Services Manager jobs found in Terre Haute, IN area
- Pilot Company
-
Brazil, IN
- Company Description Pay Rates Starting between: $11.05 - $14.43 / hour Are you passionate about team building, customer ...
- 4/18/2024 12:00:00 AM
- Steak 'n Shake
-
Terre Haute, IN
- Steak 'n Shake - 2900 S. 3RD STREET [General Restaurant Manager] As a General Restaurant Manager at Steak 'n Shake, you'...
- 4/18/2024 12:00:00 AM
- Taco Bell
-
Linton, IN
- Taco Bell - Linton is currently hiring a full time or part time Restaurant Supervisor for our Linton, IN location. A Res...
- 4/18/2024 12:00:00 AM
- Red Lobster
-
Terre Haute, IN
- Job Overview Would you like to craft enticing drinks inspired by the sea? As a Bartender at Red Lobster, you will help o...
- 4/17/2024 12:00:00 AM
- Outback Steakhouse
-
Terre Haute, IN
- ** Server** **Job Category****:** Front of House Operations **Requisition Number****:** RESTA129499 Showing 1 location *...
- 4/16/2024 12:00:00 AM
- Continental Services
-
Greencastle, IN
- Who we are: Continental is Michigan's premier events and catering company where we cruise the Detroit River on the luxur...
- 4/16/2024 12:00:00 AM
- Televerde
-
Terre Haute, IN
- Job Description Job Description Job purpose The Workforce Development Supervisor (WDS) will work on programs and support...
- 4/16/2024 12:00:00 AM
- Terre Haute Casino Resort
-
Terre Haute, IN
- SUMMARY This position is responsible for ensuring that all hotel floors/areas are cleaned and prepared for our guest's e...
- 4/15/2024 12:00:00 AM
About Terre Haute, Indiana
were up 1.3% from a year ago