Guest Services Manager jobs in Troy, NY

Description

• Career development opportunities
• Health, Dental and Vision Insurance
• Retirement Plan with Employer Match
• Competitive Pay
• Pathway to Vermont licensure, if not yet licensed, through agency-provided Clinical Supervision
• Award winning worksite wellness program
• An inclusive workplace supported by an active Equity and Inclusion committee
• Employee Assistance Program
• Rewarding experience making a difference in the community
• Smart casual dress code
• Flexible working options may be available
• As an additional benefit for our Rostered Clinicians, we provide the required 100 hours of clinical supervision toward licensure, free of charge. Based on the current hourly rate of clinical supervision and the number of hours required, this benefit is valued at approximately $10,000.

Qualifications:

• High School Diploma or equivalent with relevant case management experience. Bachelor’s degree preferred.
• Windows skills, typing and navigating, and e-mail usage.
• Strong interpersonal and communication skills.

Requirements

Under the direction of the Family Services Program Coordinator, the Family Services Case Manager organizes, develops, implements, coordinates, supervises, and monitors the provision of services to individuals with developmental disabilities that are assigned to them. 

CASE MANAGEMENT SERVICES: Provides support to individuals who live at home and to their families. Oversees the program planning through the funding development, monitoring, assessing, and management of the Individual Support Agreement (ISA), as appropriate. Completes and reviews all documentation associated with the plan. Assists individuals in the identification of strengths, needs, and desires, as requested. Ensures that services are provided as written in the ISA. Meets regularly with each individual and their families, visiting homes on a regular basis. Responds to changing family and individual needs and works proactively with families/consumers to identify future needs. Assist and connects families to needed resources in the community. Aids and assists the family with Aris support for their contracted employees.  Reviews plans as scheduled to ensure smooth, consistent implementation. Ensures that regulations are adhered to. Reviews and routes all documentation, as required. 

PROGRAM COORDINATION/ DEVELOPMENT: Ensures that all services are scheduled and being received by each individual. Serves as liaison to individuals and their families. Advocates and coordinates services with other service providers including but not limited to physicians, specialists, therapists, psychologists, and Aris . Assesses families’ needs and makes recommendations, as appropriate. 

CLIENT ADVOCACY AND NETWORKING: Responds to individual’s and/or families requesting assistance. Communicates with other service providers including respite providers, crisis assistance, and schools to meet individual needs. Makes referrals when needed. Serves as an advocate on behalf of the consumer, program and/or agency. Monitors the quality of services provided to individuals. Represents the agency to the general public and to referral sources, explaining functions and operations. Participates as a member of the management team.