Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Position: Guest Services Staff
Description & Requirements
Description
Job Purpose
Performs a variety of duties with primary focus on excellent customer service.
Duties and Responsibilities
Assist customers by answering questions in person and by phone
Execute policies and procedures professionally and accurately
Communicate with staff and guests clearly and professionally
Ability to give proper directions and knowledge of local area
Assist customers with recreation equipment
Accurately handle cash and register transactions
Maintain a clean and safe facility
Perform basic custodial duties
Assist managers with supervision of programs and activities
Required to attend all training sessions and staff meetings
Required to be ready to work immediately at time of scheduled shift
Any other duties as assigned
Qualifications
Must be available to work evenings, weekends, and holidays
Must be at least 16 years of age
Excellent customer service experience
Cash handling experience preferred
Must follow all Federal, State and Local COVID mandates/guidelines
Working Conditions
Work is performed in several settings including a standard office environment at a recreational facility. Work may be performed both indoors and outdoors. Standard office equipment to be used includes computers, fax and copy machines, and telephones.
Physical Requirements
This position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, and pulling.
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0 Guest Services Manager jobs found in Vincennes, IN area