Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Guest Services Agent AM and PM shifts
We are looking for an enthusiastic and customer-focused Guest Services Representative to join the team at the Bridge Hotel Partners, LP C/O KB Hotels LLC in Waco, TX, US. As a Guest Services Agent, you will be the face of the hotel and provide friendly service to our guests and help create a memorable guest experience. You will be responsible for ensuring that all guests receive prompt, courteous, and efficient service while also providing excellent customer service. Responsibilities include checking guests in and out, handling phone calls, processing payments, responding to guest inquiries, and providing a helpful and friendly presence at the front desk. Join the Bridge Hotel Partners team and help us create an unforgettable guest experience!
0 Guest Services Manager jobs found in Waco, TX area