Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Kayak Instructor
Boating In Boston, managed by Guest Services, Inc., is now hiring part-time instructors for the 2023 summer season. Kayak, SUP, and Sailing instructors are needed to help teach children and adult classes on weekends through our summer season. If you love working outdoors and teaching people how to sail and kayak, this is a great opportunity for you! Apply today to join our All-Star Team!
JOB SUMMARY
Teach beginning and intermediate Kayaking, SUP and/or Sailing classes to customers and junior staff. Additional opportunities to lead small group informative tours on the lake on Kayak or SUP or teach Universal Access programs. Provide supervision of the water to ensure safe boating operations. Opportunity to assist with rentals, boating pass members and groups.
ESSENTIAL JOB FUNCTIONS
SKILL AND KNOWLEDGE REQUIREMENTS
REQUIRED LICENSES/CERTIFICATIONS
PHYSICAL WORK REQUIREMENTS
The work required is moderately physically demanding and requires a medium level of physical fitness. You will be required to do the following:
Activity Approximate %
Standing > 2 Hours 80%
Lifting > 20Lbs. 30%
Twisting 10%
Kneeling 10%
Swimming 5%
Squatting 10%
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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0 Guest Services Manager jobs found in Worcester, MA area