Guest Services Manager jobs in Worcester, MA

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Weekend Kayak, SUP, & Sailing Instructor at Hopkinton Boathouse
  • Guest Services, Inc.
  • Hopkinton, MA FULL_TIME
  • Kayak Instructor

    Boating In Boston, managed by Guest Services, Inc., is now hiring part-time instructors for the 2023 summer season. Kayak, SUP, and Sailing instructors are needed to help teach children and adult classes on weekends through our summer season. If you love working outdoors and teaching people how to sail and kayak, this is a great opportunity for you! Apply today to join our All-Star Team!


    JOB SUMMARY

    Teach beginning and intermediate Kayaking, SUP and/or Sailing classes to customers and junior staff. Additional opportunities to lead small group informative tours on the lake on Kayak or SUP or teach Universal Access programs. Provide supervision of the water to ensure safe boating operations. Opportunity to assist with rentals, boating pass members and groups.

    ESSENTIAL JOB FUNCTIONS

    • Teach beginning and intermediate Kayaking, SUP and/or Sailing
    • Lead and guide clients on an informative tour
    • Assist customers
    • Leading/teaching groups of adults and children
    • Ensuring safety and supervision of on the water activities
    • Manage the registrations and paperwork of designated programming
    • Other duties as required
    • Working weekend and holiday hours required

    SKILL AND KNOWLEDGE REQUIREMENTS

    • Customer Service skills
    • Intermediate knowledge of boating, such as sailing, kayaking, SUP, etc.
    • At least one year teaching experience with at least one type of boating discipline such as sailing, kayaking, canoeing, etc.

    REQUIRED LICENSES/CERTIFICATIONS

    • One of the following will be required depending on the discipline you are teaching:
    • American Canoe Association Level 1 (minimum) Certifications Kayak or SUP (can be trained by company upon hire)
    • American Canoe Association Tour Guide Kayak or Stand Up Paddle
    • US Sailing Level 1
    • Driver’s License
    • Red Cross CPR , First Aid

    PHYSICAL WORK REQUIREMENTS

    The work required is moderately physically demanding and requires a medium level of physical fitness. You will be required to do the following:

    Activity Approximate %

    Standing > 2 Hours 80%

    Lifting > 20Lbs. 30%

    Twisting 10%

    Kneeling 10%

    Swimming 5%

    Squatting 10%

    Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

  • 10 Days Ago

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Summer Camp Counselor at Hopkinton & Natick Boathouses
  • Guest Services, Inc.
  • Hopkinton, MA FULL_TIME
  • Camp Counselor Hopkinton and Natick Boathouses, managed by Guest Services, Inc., are now hiring seasonal, full-time camp counselors. Camp runs for 9 weeks from June through August from Monday through ...
  • 10 Days Ago

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Summer Junior Camp Counselor at Hopkinton & Natick Boathouses
  • Guest Services, Inc.
  • Hopkinton, MA FULL_TIME
  • Junior Camp Counselor Hopkinton and Natick Boathouses, managed by Guest Services, Inc., are now hiring seasonal, summer junior camp counselors. This position is specifically for those ages 16 and 17. ...
  • 10 Days Ago

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Guest Services Supervisor
  • Price Chopper
  • Webster, MA FULL_TIME
  • Include the following. Other duties may be assigned. Responsible to greet, make eye contact and “Thank” each guest that you service. Responsible for delivering a friendly, helpful, easy, and safe shop...
  • 11 Days Ago

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Guest Services Rep Part Time-104020
  • Extended Stay America
  • Westborough, MA PART_TIME
  • POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position ...
  • 19 Days Ago

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Inn Attendant- Housekeeping & Guest Services
  • Westborough Inn
  • Westborough, MA FULL_TIME
  • TITLE: INN ATTENDANT- PART TIME DEPARTMENT: HOUSEKEEPING AND GUEST SERVICES SALARY RANGE: $16-$18 REPORTS TO: GENERAL MANAGER JOB SUMMMARY: Members of our Housekeeping and Guest Services Team work tog...
  • 19 Days Ago

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0 Guest Services Manager jobs found in Worcester, MA area

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Buffalo Wild Wings - Hostess (Host)
  • Buffalo Wild Wings
  • Shrewsbury, MA
  • As the Host/Hostess, you are the first impression at Buffalo Wild Wings-Shrewbury and set the tone for guests' experienc...
  • 3/28/2024 12:00:00 AM

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Guest Service Agent
  • Distinctive Hospitality Group
  • Natick, MA
  • ** Guest Service Agent** ** Hampton Inn Boston Natick Natick, MA** Posted February 21, 2022 ** Guest Service Agent Part-...
  • 3/27/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Leominster, MA
  • Overview "It makes me feel good knowing that we make the residents lives better. We laugh with them, cry with them, sing...
  • 3/27/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Wayland, MA
  • Overview "It makes me feel good knowing that we make the residents lives better. We laugh with them, cry with them, sing...
  • 3/27/2024 12:00:00 AM

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Housekeeping Supervisor
  • Graduate Providence
  • Providence, RI
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 3/18/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Wayland, MA
  • Overview "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sin...
  • 2/5/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Burlington, MA
  • Overview "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sin...
  • 2/5/2024 12:00:00 AM

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Concierge
  • Sunrise Senior Living
  • Leominster, MA
  • Overview "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sin...
  • 1/27/2024 12:00:00 AM

Worcester has a total area of 38.6 square miles (100 km2), 37.6 square miles (97 km2) of land and 1.0 square mile (2.6 km2) (roughly 2.59%) of water. Worcester is bordered by the towns of Auburn, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, and West Boylston. Worcester is known as the Heart of the Commonwealth, because of its proximity to the center of Massachusetts. The city is about 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield, and 38 miles (61 km) northwest of Providence, Rhode Island. The Blackstone River forms in the center of Worcester by the conflue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$31,568 to $48,931
Worcester, Massachusetts area prices
were up 1.6% from a year ago

Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020