Guest Services Manager jobs in Youngstown, OH

Position: Guest Services Location: The Tavern on the Square Type: Full-time/Part-time

Job Summary: As a Guest Services team member at The Tavern on the Square, you will be the first point of contact for our valued guests, providing them with a warm and welcoming introduction to our farm-to-table, upscale dining establishment. Your exceptional customer service, poise, and attention to detail will set the tone for our guests' dining experience. The ideal candidate should possess strong interpersonal skills, an elegant demeanor, and a passion for creating a seamless and memorable welcome for our patrons.

Responsibilities:

Guest Reception: Greet guests with a genuine smile, welcoming them to the restaurant and ensuring they feel valued and comfortable. Manage the reservation book, coordinate walk-in seating, and assist guests with any inquiries or special requests.

Reservation Management: Efficiently manage reservations, ensuring accurate booking details and timely communication with guests. Organize table assignments to optimize the dining room's flow and accommodate guest preferences.

Seating and Accommodation: Escort guests to their tables, presenting menus and explaining any daily specials or features. Cater to guest preferences and any specific seating requirements, always striving to exceed expectations.

Waiting Area Maintenance: Keep the waiting area clean, organized, and comfortable for guests, providing them with a pleasant environment while they wait for their table.

Coordination with Service Team: Collaborate with servers, bartenders, and kitchen staff to manage the flow of guests and ensure timely seating and service. Communicate with the service team about special requests, VIP guests, and any notable information.

Guest Information: Answer incoming calls and respond to guest inquiries, providing accurate information about the restaurant's offerings, hours, and policies. Share knowledge about the restaurant's history, concept, and menu items to enhance the guest experience.

Upselling and Promotion: Inform guests about any ongoing promotions, special events, or menu highlights that may enhance their dining experience. Promote loyalty programs or membership benefits to encourage repeat visits.

Respect for Ambiance: Maintain a quiet and calm demeanor in the dining area, respecting the upscale ambiance of the restaurant. Ensure that noise levels are controlled and that guests can enjoy their conversations.

Guest Relations: Build positive relationships with regular guests, recognizing them by name and anticipating their preferences. Address any guest concerns or complaints professionally and promptly, involving management as needed.

Qualifications:

• Previous experience as a host/hostess in an upscale restaurant or hospitality environment is preferred.
• Strong interpersonal and communication skills, with a warm and welcoming demeanor.
• Excellent organization and time management skills to effectively manage reservations and seating.
• Polished and professional appearance with impeccable grooming.
• Ability to multitask and remain composed in a fast-paced environment.
• Proficiency in using reservation software and handling phone systems.
• Flexibility to work evenings, weekends, and holidays as required.

If you have a knack for creating a gracious and inviting atmosphere and enjoy being the face of a distinguished dining establishment, we invite you to apply for the Host/Hostess position at The Tavern on the Square. Please submit your resume detailing your relevant experience, your passion for delivering exceptional guest service, and your eagerness to contribute to the upscale dining experience we offer.

Job Types: Full-time, Part-time

Pay: $10.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person