Guest Services Supervisor - Casino jobs in Boise, ID

Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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GUEST SERVICES
  • Oak View Group
  • Nampa, ID OTHER
  • Overview

    Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Nampa Civic Center  They are responsible for providing a safe environment for our guests and ensuring all service needs are met.  Guest Service Attendants will work in positions as needed including; usher, ticket taker, and door guards.

     

    This role will pay an hourly wage of $14.00. 

     

    For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

    Responsibilities

    • Provide exceptional customer service and assistance to all guests
    • Greet and scan tickets as guests enter the building
    • Greet and usher guests to their seats.
    • Provide directional assistance to guests throughout facility
    • Control and monitor all access to all restricted areas for events
    • Provide a safe and secure environment for the Nampa Civic Center
    • Report actual/suspected violations of NCC policies, procedures, rules or regulations to your supervisor.
    • Complete an incident report on a timely basis, as required
    • Ensure emergency exits are clear at all times, and assist guests with special needs exit safely
    • Act as a member of the emergency evacuation team by directing guests to emergency exits
    • Move around to various positions/locations as event needs
    • Hand out materials to guests as needed for events
    • Follow all event procedures and safety standards
    • Provide excellent customer service assistance to all clients
    • All other duties assigned by Guest Services Manager or Supervisor

    Qualifications

    • High school diploma or equivalent preferred
    • Must have a demonstrated ability to function in a fast paced, high-pressure environment
    • Customer service experience and exceptional customer service, communication skills.
    • Comfortable working with the public with an outgoing and friendly personality
    • Ability to communicate clearly and concisely in the English language
    • Ability to work both independently and as part of team, remaining flexible in your role
    • Ability to work flexible schedule including long hours, nights, weekends and holidays.
    • Ability to work at least 2 events a Quarter at the Nampa Civic Center.

    Vaccination Statement

    INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

    • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Intellectual/Social demands:

    • While performing duties of this job, the employee is frequently required to multi-task under time limits and in high pressure situations.  Position requires frequent attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position requires constant use of interpersonal skills with internal and external clients including; greeting, directing clients verbally and with visual cues towards various building locations. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients and determine optimal solution to their concern.  Employee must frequently work both independently and as part of a team.

    Physical demands:

    • While performing the duties of this job, the employee will frequently move about various areas of the buildings in the course of directing or escorting customers to their seats.
    • Employee must frequently communicate in-person and via in-house radios with supervisors to exchange information.
    • Employee may stand in one location for extended periods of time.
    • Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds.

    Work environment:

    • The duties of this position are performed primarily indoors.  Constant exposure to a moderate loud environment and frequently to constantly communicating with guests in a loud environment.  Frequent to constant exposure to crowded workspaces and crowded events with thousands of guests in attendance.  The employee is occasionally exposed to weather conditions by entrances prevalent at the time of events, jackets are provided.
  • 15 Days Ago

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GUEST SERVICES
  • Oak View Group
  • Nampa, ID OTHER
  • Overview A Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Nampa Civic Center They are responsible...
  • 1 Month Ago

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Guest Services Associate (FT)
  • Wyndham | Travel + Leisure Co.
  • Call, ID FULL_TIME
  • We Put the World on VacationAt Travel Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell ...
  • 21 Days Ago

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Guest Services Agent
  • Resolute Road Hospitality
  • Boise, ID FULL_TIME
  • Description: The Hampton Inn & Suites located at the Boise Spectrum is looking to add to our hospitality family! This hotel is perfectly located next door to thriving restaurants and entertainment at ...
  • 3 Days Ago

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Guest Services Event Staff
  • Oak View Group
  • Nampa, ID OTHER
  • Overview A Guest Service Event Staff member is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Ford Idaho Center. They are re...
  • 15 Days Ago

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Guest Services Event Staff
  • Oak View Group
  • Nampa, ID OTHER
  • Oak View Group Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the l...
  • 1 Month Ago

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0 Guest Services Supervisor - Casino jobs found in Boise, ID area

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Server
  • Anthony's Beach Cafe
  • Boise, ID
  • **Position Summary:** Anthonys Restaurants are looking for high energy dedicated and passionate team members to join our...
  • 3/28/2024 12:00:00 AM

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Food & Beverage Supervisor
  • Bogus Basin
  • Boise, ID
  • Food & Beverage Supervisor Food and Beverage Description The Food & Beverage Supervisor position is responsible for assi...
  • 3/28/2024 12:00:00 AM

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Server
  • Coynes LLC
  • Eagle, ID
  • Job Type Full-time, Part-time Description Coyne's prides itself on high-quality fresh food, top-of-the-line booze, and a...
  • 3/27/2024 12:00:00 AM

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Server Assistant
  • Bardenay Eagle LLC
  • Eagle, ID
  • Job Type Part-time Description Did you know Bardenay was the first restaurant and distillery in the nation? We pride our...
  • 3/27/2024 12:00:00 AM

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Dave & Buster's - Boise - Bar-back
  • Dave & Buster's - Boise
  • Boise, ID
  • Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of p...
  • 3/26/2024 12:00:00 AM

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Host
  • Kona Grill Inc.
  • Meridian, ID
  • The host/hostess responsibility is to greet all guests who enter the restaurant with passion and enthusiasm and use exce...
  • 3/26/2024 12:00:00 AM

H
Cook
  • Healthcare Services Group, Inc.
  • Boise, ID
  • Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
  • 3/25/2024 12:00:00 AM

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Housekeeper
  • Hilton Garden Inn Boise
  • Boise, ID
  • Job Summary: Informacin disponible en espaol a continuacin. A Housekeeper is primarily responsible for maintaining clean...
  • 3/25/2024 12:00:00 AM

Boise (/ˈbɔɪsi/ (listen)) is the capital and most populous city of the U.S. state of Idaho, and is the county seat of Ada County. Located on the Boise River in southwestern Idaho, the population of Boise at the 2010 Census was 205,671, the 99th largest in the United States. Its estimated population in 2016 was 223,154. Boise is in southwestern Idaho, about 41 miles (66 km) east of the Oregon border, and 110 miles (177 km) north of the Nevada border. The downtown area's elevation is 2,704 feet (824 m) above sea level. Most of the metropolitan area lies on a broad, flat plain, descending to the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$39,442 to $56,325
Boise, Idaho area prices
were up 2.5% from a year ago

Guest Services Supervisor - Casino in Omaha, NE
Ability to communicate verbally and in writing with staff members and guests when answering the phone lines, giving information, registering guests, and answering questions.
December 03, 2019
Guest Services Supervisor - Casino in Springfield, IL
Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action.
February 18, 2020
Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019