Guest Services Supervisor - Casino jobs in Cincinnati, OH

Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

E
Valet Supervisor - Full Time
  • Evolution Parking & Guest Services
  • Cincinnati, OH FULL_TIME
  • Job Summary

    The Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations. This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff and overall support to the Guest Service Manager.

    Essential Responsibilities

    • Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
    • Greet guests in a professional and friendly demeanor upon arrival and departure.
    • Ensure valet attendants provide the highest level of customer service.
    • Provide strong leadership and lead by example to enhance the team’s performance.
    • Monitor and maintain efficient traffic flow throughout the valet staging area.
    • Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
    • Retrieve and park vehicles in designated areas cautiously.
    • Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
    • Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
    • Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
    • Adhere to site specific safety and security procedures.
    • Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles and ash urns.
    • Ensure all keys are properly stowed in the key box.
    • Participate in Crescendo Academy and Crescendo Leadership developmental Programs.
    • Other duties as assigned.

    Minimum Education Required

    • Associates Degree, High School Diploma or GED required, or relevant working experience.
    • Understanding of general business practices including accounting, human resources, and customer service.

    Minimum Experience Required

    • Experience in valet parking.
    • Valid US Drivers License.
    • 2 years in a management position.
    • Experience with HRIS platforms, such as ADP.
    • Experience with Customer Service.

    Skills Required

    • Strong customer service and client relationship skills.
    • Excellent oral and written communication skills.
    • Strong technology proficiency.
    • Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
    • Ability to collaborate effectively and work as part of a team.
    • Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.
  • 20 Days Ago

E
Valet Supervisor - Part Time
  • Evolution Parking & Guest Services
  • Cincinnati, OH PART_TIME
  • Job Summary The Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expect...
  • 1 Month Ago

E
Lead Valet Supervisor - Full Time
  • Evolution Parking & Guest Services
  • Cincinnati, OH FULL_TIME
  • Job Summary The Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expect...
  • 1 Month Ago

E
Valet Supervisor - Full Time Evening with Weekend Availability
  • Evolution Parking & Guest Services
  • Covington, KY FULL_TIME
  • Job Summary The Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expect...
  • 17 Days Ago

H
Casino Bar Supervisor - Full Time
  • Hollywood Casino Lawrenceburg
  • Lawrenceburg, IN FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

H
Casino Bar Supervisor - Full Time
  • Hollywood Casino Lawrenceburg
  • Lawrenceburg, IN FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Guest Services Supervisor - Casino jobs found in Cincinnati, OH area

E
Housekeeper
  • Embassy Cincinnati Rivercenter
  • Covington, KY
  • Job Summary: Informacin disponible en espaol a continuacin. A Housekeeper is primarily responsible for maintaining clean...
  • 3/28/2024 12:00:00 AM

T
GUEST SERVICES ASSOCIATE (Optional Position/PRN)
  • TriHealth
  • Cincinnati, OH
  • Job Description Job Overview: This position is responsible for the First Impression of the TriHealth hospitals; providin...
  • 3/27/2024 12:00:00 AM

F
Shift Supervisor for Keystone Bar & Grill
  • Four Entertainment Group
  • Cincinnati, OH
  • ** Shift Supervisor for Keystone Bar & Grill** **Job Category****:** Front of House **Requisition Number****:** SHIFT017...
  • 3/27/2024 12:00:00 AM

T
Sous Chef
  • The Phelps - Residence Inn Cincinnati Downtown
  • Cincinnati, OH
  • About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospi...
  • 3/25/2024 12:00:00 AM

H
Cook
  • Healthcare Services Group, Inc.
  • Fort Thomas, KY
  • Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
  • 3/25/2024 12:00:00 AM

H
Hotel Front Desk Supervisor
  • Hotel Resource
  • Fairfield, OH
  • **Other** **Hotel Front Desk Supervisor** Hotel Front Desk Supervisor Great Wolf Lodge Fairfield OH **Hotel Front Desk S...
  • 3/24/2024 12:00:00 AM

H
Food Service Worker/Kitchen Helper/Dietary Aide
  • Healthcare Services Group, Inc.
  • FORT THOMAS, KY
  • Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
  • 2/28/2024 12:00:00 AM

H
Cook
  • Healthcare Services Group, Inc.
  • FORT THOMAS, KY
  • Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
  • 2/26/2024 12:00:00 AM

Cincinnati (/ˌsɪnsɪˈnæti/ SIN-sih-NAT-ee) is a major city in the U.S. state of Ohio, and is the government seat of Hamilton County. Settled in 1788, the city is located at the northern side of the confluence of the Licking and Ohio rivers, the latter of which marks the state line with Kentucky. The city drives the Cincinnati–Middletown–Wilmington combined statistical area, which had a population of 2,172,191 in the 2010 census making it Ohio's largest metropolitan area. With a population of 296,943, Cincinnati is the third-largest city in Ohio and 65th in the United States. Its metropolitan ar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$41,417 to $59,146
Cincinnati, Ohio area prices
were up 1.1% from a year ago

Guest Services Supervisor - Casino in Omaha, NE
Ability to communicate verbally and in writing with staff members and guests when answering the phone lines, giving information, registering guests, and answering questions.
December 03, 2019
Guest Services Supervisor - Casino in Springfield, IL
Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action.
February 18, 2020
Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019