Guest Services Supervisor - Casino jobs in Dallas, TX
Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Supervisor - Casino jobs
Mansion Front Desk Supervisor
- Front Desk Supervisor
-
Dallas, TX
FULL_TIME
-
Job summary -• Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.Essential Duties and Responsibilities – (Key Activities)The following are specific responsibilities and contributions critical to the successful performance of the position:• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.• Ensure that standards are maintained at a superior level on a daily basis.• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.• Maintain positive guest relations at all times.• Resolve guest complaints, ensuring guest satisfaction.• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.• Maintain complete knowledge at all times of:
- All hotel features/services, hours of operation.
- All room types, numbers, layout, decor, appointments, and location.
- All room rates, special packages, and promotions.
- Daily house counts and expected arrivals/departures/ VIPs.
- Room availability status for any given day.
- Scheduled in-house group activities, locations, and times.
- All hotel and departmental policies and procedures.
• Access all functions of the computer system.• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.• Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.• Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.• Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.• Ensure that staff report to work as scheduled. Document any late or absent employees.• Coordinate breaks for staff.• Assign work duties to staff.• Conduct pre-shift meeting with staff and review all information pertinent to the day's business.• Inspect grooming and attire of staff; rectify any deficiencies.• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.• Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.• Monitor the hotel front entrance and resolve any congested situations.• Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.• Monitor communication logs and ensure that guest requests are followed up within minutes.• Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.• Monitor guest mail and ensure that it is processed according to procedures.• Monitor and ensure that express checkouts are processed through the system.• Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.• Assist staff with their job functions to ensure optimum service to guests.• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.• Ensure security of guestroom access.• Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:- Contracted banks
- Shortages/overages
- Late charges
- Petty cash/paid outs
- Adjustments
- Posting charges
- Making change for guests
- Cashing personal/travelers checks
- Payment methods/processing
- Settling accounts
- Closing reports
- Cashier reports
- Balancing receipts
- Dropping receipts
- Securing banks
• Review previous night's no-shows, verify, and ensure billing of such.• Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.• Assist staff with expediting problem payments.• Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.This list of essential functions is not exhaustive and may be supplemented, as necessary.Other Standard Responsibilities -Experience -• Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotelGeneral Skills -• Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Technical Skills -• Ability to communicate (verbal and written) in English with co-workers, guests, and management.• Working knowledge of MS Word, Excel• Knowledge of PMS and hotel point of sales systems.• Ability to stand for prolonged periods of time.Education or Certification -• High school diplomaLanguage -• Required to speak, read, and write English, with fluency in other languages preferred.•Physical Requirements -• Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.Others –• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. - 28 Days Ago
Guest Services
- Elevate Entertainment Group
-
Dallas, TX
FULL_TIME
- About Us Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Grow...
- 1 Day Ago
Guest Services
- Elevate Entertainment Group
-
Dallas, TX
FULL_TIME
- About Us Austin-based EVO Entertainment Group is driving the evolution of entertainment as the nation’s leading and largest operator of cinema-entertainment centers, with a portfolio of brands that in...
- 2 Days Ago
Guest Services
- Elevate Entertainment Group
-
Waxahachie, TX
FULL_TIME
- About Us Austin-based EVO Entertainment Group is driving the evolution of entertainment as the nation’s leading and largest operator of cinema-entertainment centers, with a portfolio of brands that in...
- 9 Days Ago
Guest Services Associate - FT
- PEROT MUSEUM OF NATURE AND SCIENCE
-
Dallas, TX
OTHER
- Job Details Level: Entry Job Location: The Perot Museum of Nature and Science - Dallas, TX Position Type: Full Time Education Level: High School Salary Range: Undisclosed Job Shift: Day DescriptionSum...
- 17 Days Ago
Guest Services Coordinator
- HAYNES FURNITURE COMPANY INCORPORATED
-
Dallas, TX
FULL_TIME
- Our Guest Services Coordinators are responsible for providing the highest level of service to our guests. Come join our team where you will have the opportunity to enhance our customer's furniture sho...
- 17 Days Ago
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0 Guest Services Supervisor - Casino jobs found in Dallas, TX area
Housemen-Banquets
- Statler, A Curio Collection
-
Dallas, TX
- Job Summary: Informacin disponible en espaol a continuacin. The Banquet House Attendant is responsible for the set up te...
- 4/25/2024 12:00:00 AM
Bartender-New Concept
- Statler, A Curio Collection
-
Dallas, TX
- Job Summary: The Bartender is responsible for preparing food and drink orders serving beverages and meals to patrons as ...
- 4/25/2024 12:00:00 AM
Server- New Concept
- Statler, A Curio Collection
-
Dallas, TX
- Job Summary: Informacin disponible en espaol a continuacin. The Server is responsible for taking customer's food and dri...
- 4/25/2024 12:00:00 AM
Busser AM - FT | Texas Spice
- Omni Hotels & Resorts
-
Dallas, TX
- Location: Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bri...
- 4/23/2024 12:00:00 AM
Busser - FT| Cafe Herrera
- Omni Hotels & Resorts
-
Dallas, TX
- Location: Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bri...
- 4/23/2024 12:00:00 AM
Party Coordinator
- City of Denton, TX
-
Denton, TX
- Salary: $18.38 Hourly Location : Denton, TX Job Type: Seasonal Job Number: 23-00538 Department: Parks & Recreation Divis...
- 4/21/2024 12:00:00 AM
Guest Services Representative
- Dallas Zoo
-
Dallas, TX
- **Description** JOB TITLE: GUEST SERVICES REPRESENTATIVES (TEMP POSITIONS) REPORTS TO: GUEST SERVICES SUPERVISORS/ MANAG...
- 4/21/2024 12:00:00 AM
HSKP HOUSEPERSON
- Texas Western Hospitality Group
-
Dallas, TX
- Job Details Job Location Homewood Suites Dallas Downtown - Dallas, TX Description Assists incoming and outgoing guests l...
- 4/21/2024 12:00:00 AM
About Dallas, Texas
Dallas (/ˈdæləs/), officially the City of Dallas, is a city in the U.S. state of Texas and the seat of Dallas County, with portions extending into Collin, Denton, Kaufman and Rockwall counties. With an estimated 2017 population of 1,341,075, it is the ninth most-populous city in the U.S. and third in Texas after Houston and San Antonio. It is also the eighteenth most-populous city in North America as of 2015. Located in North Texas, the city of Dallas is the main core of the largest metropolitan area in the Southern United States and the largest inland metropolitan area in the U.S. that lacks ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$41,803 to $59,696
Dallas, Texas area prices
were up 2.2% from a year ago
were up 2.2% from a year ago
What does a Guest Services Supervisor - Casino do?
Guest Services Supervisor - Casino in Omaha, NE
Ability to communicate verbally and in writing with staff members and guests when answering the phone lines, giving information, registering guests, and answering questions.
December 03, 2019
Guest Services Supervisor - Casino in Springfield, IL
Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action.
February 18, 2020
Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019