Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Position: Guest Services
Description & Requirements
Job Purpose
This seasonal position performs duties for a variety of positions with primary focus on excellent customer service at a busy ice rink.
Duties and Responsibilities
Practice excellent customer service
Greet all guests promptly and politely
Ability to give guests proper directions to the facility within local surrounding area
Communicate clearly and professionally with guests and staff
Execute policies and procedures professionally and accurately
Accurately handle cash and register transactions
Process transactions for purchases and rentals
Responsible for alerting managers on any discrepancies with the cash register
Pass out skates to guests
Return skates to skate racks
Disinfect skates
Clean/wipe down skates upon return
Use skate sharpening equipment to sharpen skates
Daily cleaning tasks within department
Required to attend all training sessions and staff meetings
Maintain a clean and safe facility
Required to be ready to work immediately at time of scheduled shift
Assist customers with equipment
Monitor skaters on the ice
Any other duties as assigned
Qualifications
Must be available to work evenings, weekends, and holidays
Must be at least 16 years of age
Excellent customer service experience
Cash handing experience a plus
Working Conditions
The position is located at a recreational or outdoor facility. Work may be done both indoors and outdoors. The majority of work will be done on or around ice.
Physical Requirements
Position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, pulling and ice skating.
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0 Guest Services Supervisor - Casino jobs found in Dayton, OH area