Guest Services Supervisor - Casino jobs in Eugene, OR

Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Guest Services Agent
  • CEDCO: The Mill Casino Hotel & RV Park
  • North Bend, OR PART_TIME
  • Let's Be Friends!

    At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!

    GUEST SERVICES AGENT:

    BASIC FUNCTION (the primary purpose of this position):

    Responsible for providing exemplary guest service for the hotel. Handles registration, room assignments, check out, check in, cashiering, room service order taking, & various concierge functions in a friendly, professional manner to encourage repeat business.

    PRINCIPAL ACTIVITIES & RESPONSIBILITIES:

    • Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
    • Registers arriving guest, assigning rooms, issuing keys, and coordinating guest services in a friendly manner.
    • Updates guest accounts to accurately reflect recurring and incidental charges.
    • Maintains the neat appearance of the front desk at all times.
    • Resolves or refers to management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
    • Inputs guest information into the Check Cashing System.
    • Represent The Mill Hotel professionally and positively on the telephone and in person.
    • Work with Front Office Supervisor to coordinate VIP arrivals and requests.
    • Work closely with the Mill Club Hosts and Player Development Manager to ensure accuracy of VIP guest bookings.
    • Responsible for knowing rates to be quoted daily and for future reservations.
    • Employs sales techniques in order to upsell and close the reservation process.
    • Completes required paperwork as designated by the department.
    • Use appropriate greetings, listen to and responds to guests needs appropriately.
    • Provides information to guests about the property, promotions, programs, events, and benefits.
    • Utilizes V1 system to extract data for required information.
    • Maintains security and confidentiality of files, records, and lists.
    • Maintains high standards of courtesy, professionalism and discretion in communications to, or about preferred customers, their arrangements and finances.
    • Offers alternatives to guests as deemed appropriate.
    • Adhere to regulatory, departmental and company policies in an ethical manner and adhere to departmental and company performance standards.
    • Anticipate and provide for guest needs in advance of request.
    • Assist in coordinating and executing special events and Mill Club promotions.
    • Provide personalized service for Mill Club guests.
    • Be a participating team member by providing input and suggestions, volunteering and being involved in projects, committees, and task forces.
    • Stay informed about all property events, initiatives, products, and services focused on and/or relating to Mill Club guests.
    • Consistently demonstrates the inclusion of Million Dollar Service in each interaction, including face to face and/or over the telephone.
    • Follows proper phone protocols and property transfer procedures.
    • Responsible for inter-departmental training.
    • Other duties as assigned.

    POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience):

    • High School graduate or GED preferred.
    • Previous hotel related experience desirable. Prefer front desk and/or 2 years customer service experience.
    • Must have excellent writing and proof reading skills. Previous experience required.
    • Excellent phone voice; must possess a pleasant and easily comprehensive voice. Ability to communicate in a professional and poised manner, using crisp, clear and concise language.
    • Computer experience essential, including all Windows applications. Previous hotel reservation experience is a plus.
    • Good administrative organization skills required. Ability to work with large volumes of detail deadlines and pressure situations.
    • Ability to work without supervision and to organize and track multiple projects and large amounts of detail necessary.
    • Knowledge of the Mill Club Program and comping criteria a plus.
    • Candidate should be multi-task oriented, have strong time management skills, organizational skills, and excellent customer service skills.
    • Must be able to maintain strict confidentiality relative to financial data, casino procedures, company, promotions, policies, and guest information.
    • Able to read, write, speak and understand English;
    • Ability to work in a highly structured and measured environment with a fast pace of work.
    • Ability to memorize data concerning various events, promotions, and services.
    • Maintains a high level of quality and accuracy in performance.
    • Possess the ability to convey denials or confront an issue without causing guest to become defensive or alienated.
    • Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies

    This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.

  • 20 Days Ago

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Environmental Services (EVS) Technician - Casino Custodian
  • CEDCO: The Mill Casino Hotel & RV Park
  • North Bend, OR FULL_TIME
  • Let's be friends At The Mill Casino there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed ...
  • 21 Days Ago

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Guest Services
  • Bay Point Landing
  • Coos Bay, OR FULL_TIME
  • GUEST SERVICES TEAM MEMBER POSITION DESCRIPTION HIRING NOW!! GUEST SERVICES TEAM MEMBER SUMMARY Guest Services Team Members will help lead the resort to the highest standards possible by working with ...
  • 10 Days Ago

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Finance - Player Services Representative
  • THREE RIVERS CASINO
  • Florence, OR FULL_TIME
  • DescriptionThe Player Services Representative is responsible for greeting all guests in a pleasant, courteous and enthusiastic manner while assisting guests with various money related transactions and...
  • 5 Days Ago

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Player Services - Representative
  • Three Rivers Casino & Hotel
  • Coos Bay, OR FULL_TIME
  • Job Description: SUMMARY The Player Services Team Member is responsible for greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information for the Players Clu...
  • 10 Days Ago

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Player Services - Representative 1
  • Three Rivers Casino & Hotel
  • Florence, OR FULL_TIME
  • Job Description: SUMMARY Responsible for greeting all guests in a pleasant, courteous and enthusiastic manner while assisting guests with various money related transactions and registering guest infor...
  • 11 Days Ago

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0 Guest Services Supervisor - Casino jobs found in Eugene, OR area

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Housekeeper
  • Healthcare Services Group
  • Eugene, OR
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, a...
  • 3/29/2024 12:00:00 AM

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Houseperson, Courtyard by Marriott, Springfield- WEEKLY PAY
  • MERETE HOTEL MANAGEMENT INC
  • Springfield, OR
  • Job Details Job Location Courtyard by Marriott- Springfield - Springfield, OR Education Level None Salary Range $15.00 -...
  • 3/28/2024 12:00:00 AM

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Taco Bell - Restaurant Supervisor - Urgently Hiring
  • Taco Bell
  • Junction City, OR
  • Taco Bell - Junction City is currently hiring a full time or part time Restaurant Supervisor for our Junction City, OR l...
  • 3/27/2024 12:00:00 AM

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Taco Bell - Restaurant Supervisor - Urgently Hiring
  • Taco Bell
  • Springfield, OR
  • Taco Bell - Main St is currently hiring a full time or part time Restaurant Supervisor for our Springfield, OR location....
  • 3/27/2024 12:00:00 AM

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HiiT Coach
  • Oakway FiiT
  • Eugene, OR
  • Job Description Job Description Position Title: Group Fitness Instructor and Coaches Department: Group Fitness Effective...
  • 3/26/2024 12:00:00 AM

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Valet Parking Attendant - Eugene, OR
  • Parking Management Company
  • Eugene, OR
  • Job Details Job Location Eugene OR - Eugene, OR Position Type Full Time / Part Time Education Level None Travel Percenta...
  • 3/26/2024 12:00:00 AM

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Environmental Services Department Manager
  • Healthcare Services Group, Inc.
  • EUGENE, OR
  • Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
  • 2/13/2024 12:00:00 AM

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Environmental Services Department Manager
  • Healthcare Services Group, Inc.
  • EUGENE, OR
  • Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
  • 2/13/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 43.74 square miles (113.29 km2), of which 43.72 square miles (113.23 km2) is land and 0.02 square miles (0.05 km2) is water. Eugene is at an elevation of 426 feet (130 m). To the north of downtown is Skinner Butte. Northeast of the city is the Coburg Hills. Spencer Butte is a prominent landmark south of the city. Mount Pisgah is southeast of Eugene and includes Mount Pisgah Arboretum and Howard Buford Recreation Area, a Lane County Park. Eugene is surrounded by foothills and forests to the south, east, and west, while t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$41,684 to $59,527
Eugene, Oregon area prices
were up 2.5% from a year ago

Guest Services Supervisor - Casino in Omaha, NE
Ability to communicate verbally and in writing with staff members and guests when answering the phone lines, giving information, registering guests, and answering questions.
December 03, 2019
Guest Services Supervisor - Casino in Springfield, IL
Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action.
February 18, 2020
Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019