Guest Services Supervisor - Casino jobs in Fayetteville, NC

Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Guest Services Rep Part Time-104020
  • Extended Stay America
  • Fayetteville, NC PART_TIME
  • POSITION PURPOSE AND SUMMARY

    The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

    Watch A Day in the Life video for Guest Services Representative

    MAJOR / KEY JOB DUTIES

    • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
    • Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
    • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
    • Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery
    • Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
    • Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
    • Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
    • Periodic tours of the property to ensure the property is meeting brand standards.
    • Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
    • Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

    OTHER DUTIES

    • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
    • Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
    • Other duties as requested by the management team.
    BENEFITS
    • Weekly Pay!
    • Competitive Wages
    • Great working environment
    • Employee Recognition Programs
    • Vision Insurance
    • 401(k) Savings Plan
    • Employee Assistance Program (EAP)
    • Employee Perks Program offering discounts to major companies
    Compensation
    Pay Ranges
    Pay range information for the position you are applying for is below.
    Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and
    location. Candidates are not guaranteed to be at the high or low end of the compensation ranges
    presented. The Company complies with applicable federal, state, and local minimum wage requirements.
    For Colorado, Washington, California, Applicants Only:
    Guest Services Rep Part Time - $13.50 - $22.73 Hourly

    For New York City (Whitestone) Applicants Only:
    Guest Services Rep Part Time - $32.88 Hourly

    KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
    • Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
    • Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
    • Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to complete routine reports and correspondence.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
    • Ability to apply good judgment at all times.
    • Ability to deal with problems, address and solve guest-related issues.

    ENVIRONMENTAL JOB REQUIREMENTS

    • While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
    • Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
    • Occasionally lift and/or move up to 25 pounds.
    • Occasionally push and/or pull carts and equipment up to 50 pounds.
    • While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
    • The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
    • The work environment will typically be at moderate to loud noise levels.
    • The associate may be asked to travel to help additional locations within a reasonable geography.

    MINIMUM QUALIFICATIONS

    • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

    ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

     

  • 26 Days Ago

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Lead Guest Services Team Member
  • Pilot Company
  • Warsaw, NC FULL_TIME
  • Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
  • 15 Days Ago

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Qualified Autism Services Practitioner-Supervisor (QASP-S)
  • Caring Hearts Behavioral Services
  • Fayetteville, NC FULL_TIME
  • Responsibilities and duties under the supervision of a BCBA include but are not limited to: Assessment, development and progress evaluation of client treatment plans Adherence to funder standards as w...
  • 13 Days Ago

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Social Work Supervisor III - Child Protective Services
  • Duplin County Department of Social Services
  • Kenansville, NC FULL_TIME
  • CPS SOCIAL WORKER SUPERVISOR III – (DSS) DEPARTMENT: Duplin County Social Services SALARY: Grade 69 $28.6712 hourly/ $59,636.20 annually OPENING DATE: September 7, 2023 “OPEN UNTIL FILLED” GENERAL DES...
  • 17 Days Ago

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Support Services Supervisor
  • Fayetteville State University
  • Fayetteville, NC FULL_TIME
  • Position Information Position Title: Support Services Supervisor Working Title: Mail Center Supervisor Position Number: 004019 Full-time or Part-time: Full Time Time Limited Position: No Number of Vac...
  • 6 Days Ago

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Building Environmental Services Supervisor
  • Fayetteville State University
  • Fayetteville, NC FULL_TIME
  • Position Information Position Title: Building Environmental Services Supervisor Working Title: Building Environmental Services Supervisor Position Number: 001606 Full-time or Part-time: Full Time Time...
  • 11 Days Ago

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0 Guest Services Supervisor - Casino jobs found in Fayetteville, NC area

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Cook
  • Healthcare Services Group, Inc.
  • Fayetteville, NC
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, a...
  • 3/29/2024 12:00:00 AM

H
Cook
  • Healthcare Services Group
  • Fayetteville, NC
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, a...
  • 3/29/2024 12:00:00 AM

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Host
  • Carrabba's Italian Grill
  • Fayetteville, NC
  • At Carrabba's Italian Grill, we value having fun and creating memories that last a lifetime. Our atmosphere and hospital...
  • 3/29/2024 12:00:00 AM

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Lead Cook - Fayetteville State University
  • ARAMARK Refreshment Services, Inc.
  • Fayetteville, NC
  • Job Description The Lead Cook is responsible for cooking and preparing food using standard recipes and production guidel...
  • 3/28/2024 12:00:00 AM

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Housekeeper - Cape Fear Valley
  • ARAMARK Refreshment Services, Inc.
  • Fayetteville, NC
  • Job Description It's time for a sweeping change to your career so that you can pursue what matters to you! At Aramark, m...
  • 3/28/2024 12:00:00 AM

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Host
  • Bloomin' Brands, Inc.
  • Fayetteville, NC
  • At Carrabba's Italian Grill, we value having fun and creating memories that last a lifetime. Our atmosphere and hospital...
  • 3/28/2024 12:00:00 AM

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Housekeeper - Cape Fear Valley
  • Aramark Corp.
  • Fayetteville, NC
  • Job Description It's time for a sweeping change to your career so that you can pursue what matters to you! At Aramark, m...
  • 3/27/2024 12:00:00 AM

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Food Service Worker/Kitchen Helper/Dietary Aide
  • Healthcare Services Group
  • Fayetteville, NC
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, a...
  • 3/26/2024 12:00:00 AM

Fayetteville (/ˈfeɪətˌvɪl/) is a city in Cumberland County, North Carolina, United States. It is the county seat of Cumberland County, and is best known as the home of Fort Bragg, a major U.S. Army installation northwest of the city. Fayetteville has received the All-America City Award from the National Civic League three times. As of the 2010 census it had a population of 200,564, with an estimated population of 204,408 in 2013. It is the 6th-largest city in North Carolina. Fayetteville is in the Sandhills in the western part of the Coastal Plain region, on the Cape Fear River. With an estima...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$38,863 to $55,499
Fayetteville, North Carolina area prices
were up 1.5% from a year ago

Guest Services Supervisor - Casino in Omaha, NE
Ability to communicate verbally and in writing with staff members and guests when answering the phone lines, giving information, registering guests, and answering questions.
December 03, 2019
Guest Services Supervisor - Casino in Springfield, IL
Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action.
February 18, 2020
Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019