Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
SUMMARY
Starting pay is $18/hour.
The Guest Services Supervisor is responsible for serving as a leader to the Guest Services Team overseeing the daily operations.
Must have the flexibility to work weekends and holidays.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Must comply with all company policies and procedures.
To perform the essential functions of this position regular and consistent attendance is required.
Must be able to work well with other Team Members and managers and interact with our guests.
QUALIFICATIONS and SKILLS
SUPERVISORY RESPONSIBILITIES
Oversees 20 guest service team members
EDUCATION and/or EXPERIENCE
Bachelor’s Degree recommended
2-3 years of Hospitality or Customer Service experience
Must have a valid driver’s license
LANGUAGE SKILLS
Must have excellent written and verbal communication skills
Must be open to and receptive to others’ needs and ideas
Must be able to communicate effectively with guests, managers, and team members
MATHEMATICAL SKILLS
Basic knowledge and understanding of math
REASONING ABILITY
Must be able to remain calm under pressure
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
PHYSICAL DEMANDS
The job entails frequently lifting luggage and other guest requests such as trays and packages
Must be able to lift up to 50 Lbs.
Must be able to stand for long periods
Must be able to safely operate a company vehicle or golf cart
Must be able to work outdoors in all weather conditions
WORK ENVIRONMENT
Front Desk Guest Service area
1,400 acres of High Hampton property
High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years. Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing, and other water-related activities and top-notch high country cuisine.
For immediate application and interview, please stop by our Operations Center located at 82 White Owl Lane, Cashiers, NC 28717 between the hours of 9 am and 4 pm, Monday- Friday. Please bring your resume or your employment history.
High Hampton is an Equal Opportunity Employer.
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0 Guest Services Supervisor - Casino jobs found in Greenville, SC area