Guest Services Supervisor - Casino jobs in Johnstown, PA
Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Supervisor - Casino jobs
ROK-REP-GUEST SVC-PT U
- Rocky Gap Casino Resort
-
Flintstone, MD
FULL_TIME
-
SUMMARYResponsible for providing accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES- Maintains a working knowledge of casino facilities, amenities, room types, as well as current and upcoming casino and local special events in order to advise guest of the same, whenever possible.
- Responds to guests’ requests or inquiries courteously and promptly.
- Posts charges to guest accounts and processes payment of accounts.
- Prepares and distributes management reports to hotel administration and the Finance Department.
- Audits all guest records, verifies credit card approval.
- Receives inbound calls and makes outbound calls as directed.
- Makes guest reservations in the property’s computer system.
- Maintains a log of phone problems, and reports any situations which need attention to the appropriate department and/or individual.
- Contacts in-house Security and Emergency Medical Technicians as needed, and calls for help from outside agencies (Police, Fire Department, etc.) when deemed necessary to report emergency situations.
- Ensures a maximum level of service and satisfaction is achieved and maintained.
- Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.
- All other duties as assigned.
REPORTING LINEYou will report directly to the Front Desk Supervisor and then the Hotel Operations Supervisor.
QUALIFICATION REQUIREMENTS- Must have excellent communication skills, be polite, and present a neat appearance at all times.
- Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.
- The ability to work with others as a team in an efficient manner.
- The ability to apply common sense reasoning to variety of situations.
- Proven experience providing high level of guest service.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
- Ability to respond to common inquiries from other employees or guests.
- The availability to work all shifts.
- The ability to work in a fast–paced environment and stressful situations.
- Must be at least 18 years old.
- Must be able to pass a background investigation and obtain and maintain all work cards as required by the company.
- The ability to verify the right to work in the United States.
EDUCATIONAL AND/OR EXPERIENCEHigh School Diploma or equivalent. Some college preferred. Previous hotel experience preferred.
PHYSICAL DEMANDSAbility to stand, walk, and move throughout the property for prolonged periods of time. Ability to push, pull, bend, reach, squat, kneel, crawl, twist, sit, climb, and balance. Constant use of hearing, speech, vision (including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.), radios, and tools or equipment requiring a high degree of dexterity.
WORK ENVIRONMENTWill be exposed to working in a noisy environment and seasonal elements. - 1 Month Ago
Social Work Supervisor, Family Services
- Garrett County Dept. of Social Services
-
Oakland, MD
FULL_TIME
- Administer and supervise Child Welfare Services, which include: Child Protective Services, Continuing Child Protective Services, and Alternative Response in order to protect children and provide servi...
- 5 Days Ago
Hospital Supervisor – Clinical Services
- Chan Soon-Shiong Medical Center at Windber
-
Windber, PA
FULL_TIME
- This position is responsible for coordinating and monitoring the delivery of patient care from 3pm-7am, Monday through Friday and 24 hours on weekends and holidays. Oversees and coordinates the final ...
- 21 Days Ago
ENVIRONMENTAL SERVICES SUPERVISOR
- Rocky Gap (Flintstone, MD)
-
Flintstone, MD
FULL_TIME
- Ensures all policies and procedures are adhered to in the Environmental Services Department on assigned shift. Ensures that all cleaning materials, chemicals, and equipment are used in accordance with...
- 9 Days Ago
Building Services Supervisor
- The University of Pittsburgh
-
Johnstown, PA
FULL_TIME
- Building Services Supervisor Johnstown Auxiliary Enterprises - Pennsylvania-Johnstown - (24002863) Custodial is further subdivided into Academic and Residential Custodians which take care of academic ...
- 14 Days Ago
Building Services Supervisor
- The University of Pittsburgh
-
Johnstown, PA
FULL_TIME
- Building Services Supervisor Johnstown Auxiliary Enterprises - Pennsylvania-Johnstown - (24002863) Custodial is further subdivided into Academic and Residential Custodians which take care of academic ...
- 14 Days Ago
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0 Guest Services Supervisor - Casino jobs found in Johnstown, PA area
Food Service Worker/Kitchen Helper/Dietary Aide
- Healthcare Services Group, Inc.
-
SOMERSET, PA
- Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
- 4/24/2024 12:00:00 AM
Cook
- Healthcare Services Group, Inc.
-
SOMERSET, PA
- Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
- 4/24/2024 12:00:00 AM
Host
- Outback Steakhouse
-
Altoona, PA
- ** Host** **Job Category****:** Front of House Operations **Requisition Number****:** HOST0122207 Showing 1 location **J...
- 4/24/2024 12:00:00 AM
Housekeeper Room Care
- Concord Hospitality
-
Greensburg, PA
- Are you ready to begin your journey with Concord; a company who believes in and who supports career advancement opportun...
- 4/24/2024 12:00:00 AM
Cook
- Healthcare Services Group, Inc.
-
EVERETT, PA
- Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
- 4/24/2024 12:00:00 AM
Part Time Cook
- Surgery Partners Inc
-
Altoona, PA
- ** Part Time Cook** **Job Category****:** Food and Nutrition **Requisition Number****:** FULLT008912 Showing 1 location ...
- 4/21/2024 12:00:00 AM
Houseperson
- Vista Host, Inc.
-
Altoona, PA
- **POSITION TITLE:** Houseperson **REPORTS TO:** Executive Housekeeper **POSITION SUMMARY:** The Houseperson is responsib...
- 4/21/2024 12:00:00 AM
Culinary Specialist - Casselman Healthcare and Rehabilitation
- Aramark
-
Meyesdale, PA
- Job Description The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and m...
- 3/13/2024 12:00:00 AM
About Johnstown, Pennsylvania
Johnstown is a city in Cambria County, Pennsylvania, United States, 43 miles (69 km) west-southwest of Altoona and 67 miles (108 km) east of Pittsburgh. The population was 20,978 at the 2010 census and estimated to be 20,402 in 2013. It is the principal city of the Johnstown, Pennsylvania, Metropolitan Statistical Area, which includes Cambria County.
Johnstown is located in southwestern Cambria County at 40°19′31″N 78°55′15″W / 40.32528°N 78.92083°W / 40.32528; -78.92083 (40.325174, -78.920954).
According to the United States Census Bureau, the city has a total area of 6.1 square miles (15....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$38,160 to $54,495
Johnstown, Pennsylvania area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Guest Services Supervisor - Casino do?
Guest Services Supervisor - Casino in Omaha, NE
Ability to communicate verbally and in writing with staff members and guests when answering the phone lines, giving information, registering guests, and answering questions.
December 03, 2019
Guest Services Supervisor - Casino in Springfield, IL
Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action.
February 18, 2020
Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019