Guest Services Supervisor - Casino jobs in Kansas City, MO

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains, repairs and installs all locks as needed.
• Orders or cuts replacement keys as needed.
• Maintains radio system, including batteries.
• Maintains hotel door lock system, including in-room safes.
• Maintains employee badging system.
• Provide administrative support.
• Schedule and organize activities such as meetings, travel, conferences and department activities for all team members.
• Establish, develop, maintain and update filing systems.  Retrieve information from files when needed.
• Work independently and within a team on special nonrecurring and ongoing projects as assigned including special projects such as planning and coordinating multiple presentations, disseminating information, coordinating direct mailings, and creating brochures.
• Develop, attend or provide training as needed or required including but not limited to sanitation, safety and alcohol awareness.
• Complete various forms as needed such as purchase orders and check requests including obtaining appropriate authority signatures and distribution to the appropriate parties.
• Maintain confidentiality.
• Perform reception duties as needed.
• Sort and distribute mail following appropriate procedures, including maintaining and use of postage equipment.
• Maintain and service all office equipment including but not limited changing toner cartridges, ensuring machines are adequately stocked with paper, and clearing jams.
• Courteously greet team members, patrons, visitors and vendors, determine their needs and direct them to the appropriate person, office, or area.
• Attend meetings as required and record, transcribe and distribute meeting minutes within appropriate time frames.
• Perform data entry as requested.
• Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Testify in court on behalf of state gaming boards.
• Perform desktop publishing including creation and development of visual, audio and written presentations.
• Answer and forward telephone calls including taking and forwarding messages.  Provide routine information to callers as appropriate
• Ensure cleanliness of administrative break areas and conference rooms.
• Type and design general correspondences, memos, charts, tables, graphs, business plans, etc. Proofread copy for spelling, grammar, and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
• Develop and promote standards of excellence.
• Adhere to all company policies and procedures.
• Meet all departmental or company project and assignment requirements and deadlines.
• Adhere to all gaming laws and regulations.
• Provide for the safety of team members including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• As needed, assist team members with any and all job functions as necessary for the efficient management or administration of business.
• Meet department uniform, appearance and grooming requirements.
• Any job duty needed to promote productivity in the efficient administration of business.

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

One year of college or technical school; or a minimum of six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE AND COMMUNICATION SKILLS

Ability to prepare, read and interpret documents. Ability to write reports and correspondence. Ability to speak and communicate effectively with individuals and before groups of people.

MATHEMATICAL SKILLS

Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

LICENSING

Must be able to qualify for any and all licenses or permits required by local, state or federal law.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee may work in outside weather conditions.  The employee may occasionally work in high, precarious places and is occasionally exposed to fumes or airborne particles and vibration.  The noise level in the work environment is usually very loud.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY