Guest Services Supervisor - Casino jobs in Lebanon, PA
Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Supervisor - Casino jobs
Guest Services
- Knoebels
-
Elysburg, PA
FULL_TIME
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Guest Services RepresentativeJob Summary
- Learn to proficiency and utilize Avius customer management software.
- Assist park guests by answering questions face-to-face, as well as digitally via Avius and social media.
- Execute all policies and discounts pertaining to Military Programs, accessibility bands, lost persons wristbands, Give Kids the World, and official height measurements.
- Acknowledge guest concerns and provide an understanding environment until a guest relations team member arrives to resolve guest concerns.
- Operate current point of sales system to make individual sales of tickets, gift cards, etc.
- Assist the special events team in event set up and disassembly and serve as redemption facilitator for special events giveaways.
- Be knowledgeable on park background information, and current park happenings.
- Smile at all guests and make eye contact with them.
- Assist in any capacity as requested by director of public relations and manager of guest relations, who will have oversight of customer service functions.
- Assist park guests by receiving, recording, storing and returning lost & found items
- Verify legitimate owners of found items.
- Return found items to correct owner, including mailing items to those who have left the park
- Exhibit integrity and honesty while dealing with found property.
- Call persons who have lost & found items that contain ID who have left the park.
- Treat guests in the Nursing Mothers area with kindness and respect.
- Answer phones in a timely and pleasant manner.
- Assist park guests by answering questions, providing park information and giving directions to the park via telephone calls in a consistency, friendly manner.
- Assist park guests by mailing literature, providing local lodging information and providing information on other attractions in the region.
- Assist Knoebels team members by transferring calls, taking messages, calling them on the radio.
- If unable to answer questions or solve the problem, direct guests to Guest Relations.
Job Criteria- Hours vary, but scheduling is structured around individual availabilities. Shifts average 8 and 12 hours. * weekend and/or evening hours are required for full time 38 hours weekly.
- Requires working indoor and outdoor in all weather conditions and will rotate between assigned locations.
- Excessive walking throughout the park
- Must be able to lift 25 pounds
- Shifts fall within possible operating hours of 10:30 a.m.–9:00 p.m.
- Requires relating to people in a friendly and professional manner.
- Have an outgoing personality with a strong commitment to customer service and the company itself.
- Requires proficiency in basic computer technology.
- Be skilled in professional and friendly phone and radio etiquette.
- Be dependable, reliable, prompt, efficient, and trustworthy.
- Be willing to work in a team environment.
- Wear appropriate attire, closed footwear, and proper identification. No visible body piercing or tattoos.
- Conform to company grooming and hygiene requirements.
- Perform light cleaning duties and keep work area and park tidy when time permits.
- Must be task oriented.
- Follow Knoebels’ Mission Statement, Core Values and Standards of Conduct.
- Must be 18 years of age or older
* Customer Service Representative falls under the categories “seasonal” or “variable hours.” This implies the duration of the job will be six months or less. Some employment at Knoebels may extend beyond six months and is typically classified as variable hour employment. It is considered variable hour employment because average weekly hours cannot reasonably be anticipated at the time of hire due to uncertainty of the work schedule (e.g. weather, fluctuating staffing needs, etc.).
- 1 Month Ago
Guest Services Manager
- Knoebels
-
Elysburg, PA
FULL_TIME
- GUEST SERVICES MANAGER: The Guest Experience department at Knoebels Amusement Resort is eager to add a Guest Services Manager to its team who will focus on managing all aspects of admissions and enhan...
- 2 Days Ago
Guest Services Associate
- Hampton Inn & Suites Mount Joy/Lancaster West
-
Manheim, PA
FULL_TIME
- Full Time - Must Work Weekends - Usual hours 3pm - 11pmSummaryAccommodates Guests of the hotel.Essential Duties and Responsibilities include the following: ONQpm GSA Curriculum-perform daily front des...
- 14 Days Ago
Program Supervisor - Autism Services
- Community Services Group, Inc.
-
Lititz, PA
FULL_TIME
- Join Community Services Group (CSG), a Certified B Corporation, as a Program Supervisor for our Adult Autism Spectrum Disorder (ASD) Community Home Services in Lititz, PA and find meaning in your work...
- 1 Month Ago
Guest Services Associate- Part Time/ Days
- Geisinger
-
Coal, PA
PART_TIME
- Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility.Creates positive first and last impressions.Ensure screening and visitation policies and procedures are adhered to for ...
- 28 Days Ago
Supervisor Environmental Services - Housekeeping
- Penn State Health
-
Hershey, PA
FULL_TIME
- Penn State Health - Milton S. Hershey Medical Center Location : US:PA:Hershey Work Type : Full Time FTE : 1.00 Shift : Evening Hours : 3:30p - 12:00a SUMMARY OF POSITION : Responsible for coordinating...
- 1 Month Ago
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0 Guest Services Supervisor - Casino jobs found in Lebanon, PA area
Event Coordinator
- Michaels Stores, Inc.
-
Carlisle, PA
- Store - HARRISBURG-CARLISLE, PA Plan, coordinate, and facilitate events (including kids birthday parties) within a Micha...
- 4/26/2024 12:00:00 AM
ASSISTANT EXECUTIVE HOUSEKEEPER
- Hersheyjobs
-
Hershey, PA
- ASSISTANT EXECUTIVE HOUSEKEEPER- Hershey You are here: / ASSISTANT EXECUTIVE HOUSEKEEPER- Hershey | | ASSISTANT EXECUTIV...
- 4/26/2024 12:00:00 AM
DINING RESERVATIONS AGENT
- Hersheyjobs
-
Hershey, PA
- DINING RESERVATIONS AGENT- Hershey You are here: / DINING RESERVATIONS AGENT- Hershey | | DINING RESERVATIONS AGENT Loca...
- 4/26/2024 12:00:00 AM
Host
- Outback Steakhouse
-
Lebanon, PA
- ** Host** **Job Category****:** Front of House Operations **Requisition Number****:** HOST1130684 Showing 1 location **J...
- 4/24/2024 12:00:00 AM
SERVER ASST - Trevi 5
- Hersheyjobs
-
Hershey, PA
- SERVER ASST - Trevi 5- Hershey You are here: / SERVER ASST - Trevi 5- Hershey Location: The Hotel Hershey **Job Descript...
- 4/24/2024 12:00:00 AM
HOST(ESS) - Hogan Grille
- Hersheyjobs
-
Hershey, PA
- HOST(ESS) - Hogan Grille- Hershey You are here: / HOST(ESS) - Hogan Grille- Hershey Location: Hershey Country Club **Job...
- 4/24/2024 12:00:00 AM
Housekeeper
- Equity Lifestyle Properties, Inc.
-
Lebanon, PA
- With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long an...
- 4/23/2024 12:00:00 AM
Guest Services Associate- Part Time/ Days
- Geisinger
-
Fredericksburg, PA
- Job Title: Guest Services Associate- Part Time/ Days Location: Shamokin, Pennsylvania Job Category: Hospitality Services...
- 4/23/2024 12:00:00 AM
About Lebanon, Pennsylvania
Lebanon (/ˈlɛbənən/) is a city in and the county seat of Lebanon County, Pennsylvania, United States. The population was 25,477 at the 2010 census, a 4.2% increase from the 2000 count of 24,461. Lebanon is located in the central part of the Lebanon Valley, 26 miles (42 km) east of Harrisburg and 29 miles (47 km) west of Reading.
Lebanon was founded by George Steitz in 1740 and was originally named Steitztown.
According to the United States Census Bureau, the city has a total area of 4.2 square miles (11 km2), all of it land.
Lebanon is bordered to the north and east by North Lebanon Township (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$41,125 to $58,728
Lebanon, Pennsylvania area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Guest Services Supervisor - Casino do?
Guest Services Supervisor - Casino in Omaha, NE
Ability to communicate verbally and in writing with staff members and guests when answering the phone lines, giving information, registering guests, and answering questions.
December 03, 2019
Guest Services Supervisor - Casino in Springfield, IL
Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action.
February 18, 2020
Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019