Guest Services Supervisor - Casino jobs in Lincoln, NE

The Cage Shift Supervisor is responsible for supervising all cage and vault personnel, activities, and accountability and ensuring cage policies and procedures and Gaming Commission rules and regulations are being followed.

Essential Functions

• Provide exceptional customer service to all internal and external customers.
• Supervise cage cashiers in their regular shift duties.
• Supervise vault cashiers in their regular shift duties.
• Responsible for ensuring accurate and secure operation of the cashier cages and vault on assigned shift.
• Implements and maintains policies and procedures that maximize the cashing of negotiable instruments and intra-departmental transactions on an assigned shift.
• Maintain professional working relationships with other departments personnel, including Slots, Table Games, Food & Beverage, Retail Outlets, Golf Course, Hotel and Spa, Security, Surveillance and Accounting.
• Knowledge of all levels of the Cage operations (Cage Cashier).
• Ability to perform basic mathematical functions.
• Basic knowledge of gaming control regulations.
• This knowledge and these abilities are typically acquired through three years' experience in cashiering or banking operations and/or through a Bachelor's Degree in Business Administration or a related field and one-year closely related experience.
• Access to sensitive areas includes the cashier cage, vault, count room and files and therefore, the highest levels of integrity and honesty are essential for this function.
• This position will require wearing a uniform as a casino customer service employee.

Required

• Must be able to obtain a Nebraska Racing & Gaming Commission License.

Job Type: Full-time

Pay: From $18.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Every weekend
• Monday to Friday
• Night shift
• Overnight shift
• Rotating weekends
• Weekends as needed

Experience:

• Supervisor: 1 year (Required)

Work Location: In person