Guest Services Supervisor - Casino jobs in Lorain, OH

Kalahari Resorts and Conventions delivers a beyond-expectations waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center. 

We are inviting you to apply for our Guest Services Supervisor position.  In this position, you’ll be responsible for assisting the Front Office Management Team while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. 

We do require that you have a background, consisting of two to three years of progressive experience in a hotel, resort, or related field. Previous supervisory experience is preferred. College course in hotel/motel management is helpful. 

If your background is what we’re seeking and your personality is one of service to others, please consider joining our growing and industry leading team. 

Company Mission 

We promise to deliver products and services beyond expectations. 

Recruiting Vision 

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company. 

A Sampling of Our Benefits 

Our team enjoys a comprehensive and attractive benefits plan: 

• Above-industry average compensation
• 40-hour work week always available
• Promotion from within
• Mental, Financial, Physical, Work/Life and Career wellness initiatives
• Educational opportunities
• Full and varied benefit package available for full-time associates
• 401(k) with company match
• Appreciation days, parties, and retention programs
• Paid time off and holiday pay
• Discounts and resort perks

Kalahari Resorts and Conventions frequently receives awards and accolades for taking care of its associates and our guests.  Recognition includes Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner, and TripAdvisor’s Travelers’ Choice Awards. 

Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).  
 

Kalahari Resorts and Conventions is an equal opportunity employer.