Guest Services Supervisor - Casino jobs in Lubbock, TX

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

Maintain high standards of cleanliness in accordance with the policies and procedures set forth by the company.   Assist customers as necessary to ensure their satisfaction.

• Supplies rooms with all amenities and linens
• Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Executive Housekeeper, Housekeeping Lead, Supervisor, Manager or Director
• Cleans all windows and mirrors, dusts, and sanitizes bathrooms in guest rooms
• Vacuums and cleans carpeted areas and behind furniture
• Assures that every room is clean and everything in room is in proper working order
• Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities
• Ensures all linens and towels are without defect
• Completes daily housekeeping reports, if necessary
• Works as a team with other employees
• Responsible for providing exceptional Red Carpet Customer Service to all guests
• Properly reports and turns in all lost and found items
• Greets all guests throughout shift with the proper salutation and pleasant expression
• Reports all safety hazards or maintenance deficiencies for proper handling
• Maintains and cleans all equipment used throughout the course of a shift
• And any other duties as assigned by management

BRING US YOUR BEST.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• High school diploma or equivalent
• Must be able to work with cleaning chemicals and be able to handle chemical fumes and airborne particles (on occasion)
• Effective communications skills (verbal and written)
• Ability to perform duties with a sense of urgency
• Must be well organized
• Must be able to work a varied schedule including nights, weekends and holidays
• Possess mobility and dexterity to make beds, dust all room surfaces; clean all bathrooms, mirrors, and bathtubs
• Must be able to walk, stand, and work on hand and knees for long periods of time
• Physically mobile with reasonable accommodations including ability to carry and lift up to 35 lbs. and pull or push carts in excess of 100 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent brisk walking, climbing stairs, bending, stretching, reaching, kneeling, squatting, and standing for long periods of time. 
• Working in small, confined areas, with floors, which are or may become slippery in the process of conducting work activities.
• Lifting from 50 to 75 pounds to stack, store or move materials, supplies and equipment. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• While performing the duties of this job, the employee mostly works inside the building. The employee  is regularly  exposed to airborne particles.  The noise level in the work environment may be loud in guest areas.  Exposure to unrestricted second-hand smoke.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer