Guest Services Supervisor - Casino jobs in Mcallen, TX

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. Casino del Mar features non-stop fun, excitement and sophistication under one roof. Located in the open lobby of La Concha Resort, Casino Del Mar combines atmosphere with high-energy action designed to excite the senses. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Responsibilities

• Supervises the Croupiers in the performance of their duties. Corrects errors as necessary, intercedes with guestcomplaints, makes necessary corrections, and provides appropriate game security.
• Responsible for gaming equipment, game protection and all assets of the company.
• Prepares reports and other documentation as required.
• Utilizes the casino system appropriately.
• Supervisors will interact with all departments as necessary and provide guest service.
• Compliance with federal requirements regarding Anti-Money Laundering and Anti-Terrorism requirements,CTRC’s, SARC, Specially Designated Nationals and Blocked Persons List, BSA, FTC, OFAC, Privacy ofInformation Act. Must comply with all BSA/OFAC and AML policy and procedures as well as PRTC Regulations.

Qualifications

• Prior experience
• Guest-focused personality
• Self-starting individual
• Has a cool, organized disposition
• Honest
• Fully Bilingual a Must (Spanish/English)