Guest Services Supervisor - Casino jobs in Nashua, NH

The Opportunity

Delaware North Gaming is hiring full-time Gaming Slot Machine Supervisors to join our team at Boston Billiard Club in Nashua, New Hampshire. As a Gaming Slot Machine Supervisor, you will oversee the gaming department operations and employees, ensure superior guest service is being provided, and that all rules and procedures are being followed. In addition, as shift supervisor, you will act as the manager on duty for the overall operation of the video lottery gaming facility.

Minimum pay rate: $25.00 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities

• Provides information, cards, promotional items, and other rewards to program members.
• Updates and enters member information into the database.
• Assists Director of Marketing and Promotions Specialist with the execution of games, contests, drawings, and promotional giveaways.
• Maintains strict confidential guidelines in all customer interactions and records.
• Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the customer's goodwill.
• Monitor slot machines, changing and fixing ticket paper as needed.
• Perform adjustments to slot machines, resolving problems such as jams or machine tilts, and performs minor repairs contacting repair technician or supervisor for assistance as needed.
• Record the specifics of malfunctioning machines and documents malfunctions needing repair.
• Patrol assigned areas to ensure that players are following rules, machines are functioning correctly, and assist guests.Processes jackpot payouts in accordance with Delaware North and state gaming procedures.
• Follow all departmental and state policies and procedures.Performs other duties as assigned.
• Arrange the working schedule for the Players Club Team to ensure all assigned tasks can be accomplished.
• Lead the slot service technician associates; share gaming machinery and electronic expertise.
• Encourage personal development among the Players Club Team.
• Ensure all established policies and procedures are adhered to to ensure the protection of assets and associates.
• Be an ambassador for the location.
• All other duties assigned.

Qualifications

• Ability to obtain and maintain a state gaming license required.
• Excellent guest service skills.
• Ability to perform basic math calculations and accurately handle large sums of money.
• 1-3 months' related experience preferred.
• Basic computer skills including word processing, spreadsheets, and POS system required.
• Must possess basic math skills.
• Must be able to work evenings, weekends, holidays, and special events as required.

Physical Requirements

• Standing for extended periods of time.
• Lift minimum 25 pounds.
• Occasional bending and stooping.
• Exposure to high volume noise.

Who We Are

Delaware North Gaming operates Boston Billiard Club in Nashua, New Hampshire. We offer players slots and video gaming machines, table games, poker rooms and tournaments, mobile sports betting, full-service restaurants, and own and operate the Sheraton hotel located nearby.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

About Us

Located at 55 Northeastern Blvd in Nashua, New Hampshire, Boston Billiard Club & Casino offers a variety of well-known casino games like Roulette, Spanish 21, Poker and more, with a Las Vegas-style experience.