Guest Services Supervisor - Casino jobs in New Brunswick, NJ

Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Guest Services Agent
  • Delta Woodbridge
  • Iselin, NJ FULL_TIME
  • Compensation Type

    Hourly

    Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location

     

    Delta Hotels Woodbridge (formerly Renaissance Woodbridge Hotel) recently completed an expansive renovation – this newly transformed business hotel features modernized guest rooms, a reimagined lobby and lounge area, 25,000 sq. ft of meeting space, a newly designed restaurant (OLIO) and an impressive fitness center with indoor and outdoor swimming pools. The property is conveniently located near a variety of popular attractions, including the New Jersey Convention and Exposition Center, Menlo Park and Woodbridge Mall, PNC Bank Arts Center and Metro Park Train Station allowing for a direct commute to NYC. 

    Overview

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    Responsibilities

    • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
    • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
    • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
    • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
    • Review Front Office log and Trace File daily.
    • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
    • Follow all cash handling and credit policies.
    • Be aware of all rates, packages and special promotions as listed in the Red Book.
    • Be familiar with all in-house groups.
    • Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
    • Be familiar with hospitality terminology.
    • Have knowledge of emergency procedures and assist as needed.
    • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
    • Use proper two-way radio etiquette at all times when communicating with other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    • Be able to complete a bucket check, room rate verification report, and housekeeping report.
    • Balance and prepare individual paperwork for closing of shift according to hotel standards.
    • Maintain and market promotions and guest programs.
    • Maintain a clean work area.
    • Assist guests with safe deposit boxes.

    Qualifications

    • College course work in related field helpful.
    • Experience in a hotel or a related field preferred.
    • High School diploma or equivalent required.
    • Computer experience required.
    • Customer Services experience preferred.
    • Flexible and long hours sometimes required.
    • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand during entire shift.
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to cross-train in other hotel related areas.
    • Must be able to maintain confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Perform other duties as requested by management.

     

  • 16 Days Ago

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Guest Services Attendant
  • Troon
  • Englishtown, NJ PART_TIME
  • Knob Hill is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superi...
  • 28 Days Ago

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Guest Services Attendant
  • Knob Hill Golf Club
  • Englishtown, NJ FULL_TIME
  • Knob Hill is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superi...
  • 1 Month Ago

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Guest Services Agent
  • Highgate Hotels, LP
  • Iselin, NJ FULL_TIME
  • Guest Services Agent Requisition ID 2024-50128 Category Front Office Operations Job Location US-NJ-Iselin Property Delta Woodbridge Compensation Type Hourly Highgate Hotels Highgate is a premier real ...
  • 1 Month Ago

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Info & Guest Services Rep- Per Diem- Day
  • Hackensack Meridian Health
  • Old Bridge, NJ PER_DIEM
  • Overview: “Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture ...
  • 15 Days Ago

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Client Services Supervisor
  • BAYADA
  • North Brunswick, NJ FULL_TIME
  • BAYADA Home Health Care has an immediate opening for a Client Services Supervisor in our North Brunswick Pediatric Office. If you are looking for an exciting career opportunity in a growing industry, ...
  • 28 Days Ago

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0 Guest Services Supervisor - Casino jobs found in New Brunswick, NJ area

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Guest Services Coordinator
  • Ralph Lauren (Corporate, Stores)
  • New York, NY
  • Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle pro...
  • 3/29/2024 12:00:00 AM

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Guest Coordinator
  • Ulta Beauty, Inc.
  • Howell, NJ
  • OVERVIEW: Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industrys ...
  • 3/29/2024 12:00:00 AM

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Cook
  • TGI Friday's
  • North Brunswick, NJ
  • To prepare a wide variety of foods according to recipe requirements and to adhere to product sensitivities and plate pre...
  • 3/29/2024 12:00:00 AM

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Guest Service Supervisor
  • Global Partners LP
  • New York, NY
  • **Guest Service Supervisor** Old Chatham, New York **Category:** Retail Store **Job Type:** **Job Req code:** R0005436 *...
  • 3/28/2024 12:00:00 AM

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Lake Champion - Guest Services Specialist I
  • Young Life
  • New York, NY
  • * Home * Ways to Serve * Current Openings * Benefits **lake champion GUEST SERVICES SPECIALIST I** **Glen Spey, NY** **C...
  • 3/28/2024 12:00:00 AM

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Arena Guest Services Supervisor (Part Time) - Madison Square Garden
  • Madison Square Garden Sports Corp.
  • New York, NY
  • **Arena Guest Services Supervisor (Part Time) - Madison Square Garden** CAROUSEL_PARAGRAPH * 14176 * New York, New York ...
  • 3/25/2024 12:00:00 AM

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Restaurant Assistant Manager
  • INTERNATIONAL HOUSE OF PANCAKE
  • Edison, NJ
  • Job Description Job Description We are seeking a Restaurant Assistant Manager to join our team! You will be responsible ...
  • 3/25/2024 12:00:00 AM

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Food Service Worker - Middlesex County Magnet Schools
  • Aramark
  • East Brunswick, NJ
  • Job Description The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and m...
  • 3/19/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 5.789 square miles (14.995 km2), including 5.227 square miles (13.539 km2) of land and 0.562 square miles (1.456 km2) of water (9.71%). New Brunswick is in Raritan Valley (a line of cities in central New Jersey). New Brunswick is on the south side of Raritan Valley along with Piscataway Township, Highland Park, Edison Township, and Franklin Township (Somerset County). New Brunswick lies southwest of Newark and New York City and northeast of Trenton and Philadelphia. New Brunswick is bordered by Piscataway, Highland Park...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$47,885 to $68,381
New Brunswick, New Jersey area prices
were up 1.5% from a year ago

Guest Services Supervisor - Casino in Omaha, NE
Ability to communicate verbally and in writing with staff members and guests when answering the phone lines, giving information, registering guests, and answering questions.
December 03, 2019
Guest Services Supervisor - Casino in Springfield, IL
Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action.
February 18, 2020
Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019