Guest Services Supervisor - Casino jobs in Newark, NJ

Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Assistant Guest Services Manager
  • Evolution Parking & Guest Services
  • Jersey, NJ FULL_TIME
  • Job Summary

    The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations.  The Assistant Guest Services Manager will proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. 

    Essential Responsibilities

    • Ensure each guest receives outstanding service by providing a friendly environment, which includes proactive greeting and thanking each guest.
    • Assist the Guest Services Manager in coordinating all activities related to valet operation.
    • Recommend measures to improve performance, guest satisfaction and increase efficiency.
    • Perform Evolution and Forbes Standards training as required.
    • Assist the Guest Service Manager perform the “Daily Huddle” during all shifts.
    • Authorize and manage break schedules and other shift options as required.
    • Ensure standards of professionalism and cleanliness are always maintained.
    • Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
    • Provide feedback to Guest Service Manager for associate performance reviews and driving evaluations.
    • Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
    • Always ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
    • Motivate and persuade team members to provide exceptional service.
    • Assist Guest Services Manager monitor and enforce established dress code and hygiene guidelines, including being properly identified, are consistently applied, and followed.
    • Prepare schedules and compile payroll data as requested by Guest Services Manager.
    • Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
    • Conduct lot inspections and suggest functional improvements as requested by Guest Services Manager.
    • Assist Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
    • Other duties as assigned.

    Minimum Education Required

    • Associates Degree, High School Diploma or GED required, or relevant working experience.
    • Understanding of general business practices including accounting, human resources, and customer service.

    Minimum Experience Required

    • Experience in valet parking.
    • Valid US Drivers License.
    • 2 years in a management position.
    • Experience with HRIS platforms, such as ADP.
    • Experience with Customer Service.

    Skills Required

    • Strong customer service and client relationship skills.
    • Excellent oral and written communication skills.
    • Strong technology proficiency.
    • Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
    • Ability to collaborate effectively and work as part of a team.
    • Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.
  • 16 Days Ago

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Guest Services Manager
  • Evolution Parking & Guest Services
  • Jersey, NJ FULL_TIME
  • Job Summary The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest servic...
  • 16 Days Ago

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Valet Attendant - Part Time
  • Evolution Parking & Guest Services
  • Jersey, NJ PART_TIME
  • At Evolution, we’re always on the lookout for the right people. Those who are passionate about the service industry – going above and beyond to make guests happy. Those who aren’t afraid to disrupt th...
  • 21 Days Ago

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Hospitality Community Manager Lead
  • RAPPORT GUEST SERVICES
  • Jersey, NJ FULL_TIME
  • Hospitality Community Manager Lead Date: Jul 20, 2022 Location: JERSEY CITY, NJ, US, 07302 Company: Compass Group Salary: What makes FLIK click What makes FLIK click? Our people. The decisions, action...
  • 1 Day Ago

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Overnight Valet Attendant - Full Time
  • Evolution Parking & Guest Services
  • Jersey, NJ FULL_TIME
  • At Evolution, we’re always on the lookout for the right people. Those who are passionate about the service industry – going above and beyond to make guests happy. Those who aren’t afraid to disrupt th...
  • 17 Days Ago

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Valet Attendant - Full Time
  • Evolution Parking & Guest Services
  • Jersey, NJ FULL_TIME
  • At Evolution, we’re always on the lookout for the right people. Those who are passionate about the service industry – going above and beyond to make guests happy. Those who aren’t afraid to disrupt th...
  • 1 Month Ago

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0 Guest Services Supervisor - Casino jobs found in Newark, NJ area

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Guest Service Supervisor
  • Global Partners LP
  • New York, NY
  • **Guest Service Supervisor** Old Chatham, New York **Category:** Retail Store **Job Type:** **Job Req code:** R0005436 *...
  • 3/28/2024 12:00:00 AM

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Guest Service Supervisor
  • Global Partners LP
  • White Plains, NY
  • **Guest Service Supervisor** White Plains, New York **Category:** Retail Store **Job Type:** **Job Req code:** R0015777 ...
  • 3/28/2024 12:00:00 AM

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Lake Champion - Guest Services Specialist I
  • Young Life
  • New York, NY
  • * Home * Ways to Serve * Current Openings * Benefits **lake champion GUEST SERVICES SPECIALIST I** **Glen Spey, NY** **C...
  • 3/28/2024 12:00:00 AM

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PM Server
  • Shaner Hotels
  • Newark, NJ
  • ABOUT THE TEAM Get a great night's rest in the newest hotel at Newark Liberty International Airport. Conveniently locate...
  • 3/28/2024 12:00:00 AM

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Guest Service Supervisor
  • Global Partners
  • Greenwich, CT
  • Job Description: Now Hiring for Guest Service Supervisors - Full-time and/or Part-time About Global Partners LP With nea...
  • 3/27/2024 12:00:00 AM

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Guest Service Supervisor
  • Global Partners
  • White Plains, NY
  • Job Description: Shift Leader is responsible for supervision of store operations and personnel in the absence of the sto...
  • 3/27/2024 12:00:00 AM

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Arena Guest Services Supervisor (Part Time) - Madison Square Garden
  • Madison Square Garden Sports Corp.
  • New York, NY
  • **Arena Guest Services Supervisor (Part Time) - Madison Square Garden** CAROUSEL_PARAGRAPH * 14176 * New York, New York ...
  • 3/25/2024 12:00:00 AM

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Guest Services Coordinator
  • Ralph Lauren (Corporate, Stores)
  • New York, NY
  • Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle pro...
  • 3/24/2024 12:00:00 AM

Newark (/ˈnjuːərk/,[24] locally /njʊərk/)[25] is the most populous city in the U.S. state of New Jersey and the seat of Essex County.[26] As one of the nation's major air, shipping, and rail hubs, the city had a population of 285,154 in 2017, making it the nation's 70th-most populous municipality, after being ranked 63rd in the nation in 2000. Settled in 1666 by Puritans from New Haven Colony, Newark is one of the oldest cities in the United States. Its location at the mouth of the Passaic River (where it flows into Newark Bay) has made the city's waterfront an integral part of the Port of New...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$47,944 to $68,466
Newark, New Jersey area prices
were up 1.6% from a year ago

Guest Services Supervisor - Casino in Omaha, NE
Ability to communicate verbally and in writing with staff members and guests when answering the phone lines, giving information, registering guests, and answering questions.
December 03, 2019
Guest Services Supervisor - Casino in Springfield, IL
Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action.
February 18, 2020
Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019