Guest Services Supervisor - Casino jobs in Omaha, NE

Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Guest Services Officer- Omaha, NE - WarHorse
  • WarHorse Casino
  • Omaha, NE FULL_TIME
  • Summary

    SUMMARY DESCRIPTION:The Security Officer is responsible for ensuring the safety of our guests, team members, and the assets of the company.

     

    ESSENTIAL JOB FUNCTIONS/DUTIES:  Essential duties and tasks that must be performed with or without reasonable accommodation.

    • Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.• Responsible for the safety of all guests and employees of the casino/hotel • Records investigation and incident reports in a timely manner.• Provides customer service to all guests when needed.• Assists with the transfer of money and chips from casino floor.• Patrols casino/hotel during shift to ensure safety.• Maintains casino rules, policies and regulations are being followed set by the casino and the NRGC.• Stands post for extended times as assigned by manager.• Reports to supervisor/manager on responsibilities on day-to-day activities.• Controls and diffuses potential problems and assists employees and guests in emergencies. • Controls access to the video lottery facility and restricted areas. • Responds to back-up calls immediately. • Prepares reports of significant activities. • Maintains radio contact with base at all times during assigned shift. • Attends periodic meetings and training sessions.• Performs other duties as assigned.

     

    JOB SPECIFICATIONS:Education, experience, skills required, equipment used.• Must be 21 years or older.• High school diploma. GED, or relevant experience.• Previous security experience preferred.• Previous experience in a casino resort preferred.• Excellent organizational skills and attention to detail.• Proficient with Microsoft Office Suite or related software.

    CORE COMPETENCIES:

    • Collaboration Skills• Guest Focus• Communication Proficiency• Flexibility• Problem Solving• Ethical Conduct• Stress Management/Composure

    TRAVEL REQUIREMENTS: Travel is not required for this position.

    WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

    CERTIFICATION REQUIREMENTS:Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

    Gaming License Required? Ability to secure and maintain NE Gaming License.

    Other Certifications? CPR Certification, Driver’s License

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.

     

    PHYSICAL REQUIREMENTS ASSESSMENTRating Scale 0 – Not Applicable to This Position1 – Normal: Conditions Similar to Everyday Life2 – Above Average: Beyond Normal Levels3 – Extreme: Extraordinary Levels Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

    WORK ENVIRONMENT:3 Accessibility of all worksites required for the position2 Exposure to weather and temperature extremes2 Exposure to darkness2 Exposure to cramped spaces2 Exposure to loud noises2 Exposure to chemicals and fumes2 Exposure to dust2 Exposure to heights2 Exposure to work safety hazards2 Exposure to secondhand smoke2 Amount of overtime/extended work hours required

    PHYSICAL EFFORT:2 Physical mobility: movement from place to place on the job, considering distance and speed2 Physical agility: ability to maneuver body while in place2 Ability to lift up to 50 lbs.2 Physical strength to handle routine office materials and tools2 Dexterity of hands and fingers2 Dexterity of feet2 Physical balance: ability to maintain balance and physical control2 Coordination: including eye/hand, hand/foot, etc.2 Endurance: prolonged physical activity with limited opportunity to rest

    MENTAL EFFORT:1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks2 Memory, considering the amount and type of information1 Complexity of decision making2 Time pressure of decision making1 Analytical thinking1 Conceptual thinking1 Ability to compute basic math calculations

    COMMUNICATION:2 Fluency in English0 Fluency in another language2 Verbal communication2 Written communication2 Non-verbal communication

    SENSORY ABILITIES:2 Ability to see2 Ability to distinguish colors2 Ability to hear2 Ability to smell1 Ability to taste2 Sense of touch

     

  • 23 Days Ago

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GUEST SERVICES MANAGER
  • Global Property and Guest Services Hub - Omaha
  • Omaha, NE FULL_TIME
  • Summary Careers for people who love helping people. Grow with Hyatt. This position can be worked at our GPGS Hub in Omaha, Nebraska or Marion, Illinois. This position can also be worked remotely. Plea...
  • 1 Month Ago

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Casino Services Representative
  • Ameristar Casino Hotel Council Bluffs
  • Council, IA FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 1 Month Ago

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ADVANCED GUEST CARE MANAGER - SOCIAL CARE
  • Global Property & Guest Services
  • Omaha, NE FULL_TIME
  • Summary Careers for people who love helping people. Grow with Hyatt. This position can be worked at our Global Contact Center in Omaha, Nebraska or Marion, Illinois. This position can also be worked r...
  • 10 Days Ago

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DISTRIBUTION SERVICES ANALYST
  • Global Property & Guest Services
  • Omaha, NE FULL_TIME
  • Summary Opportunity is calling. Grow with Hyatt. This position can be worked at our Global Contact Center in Omaha, Nebraska or Marion, Illinois. This position can also be worked remotely. Please note...
  • Just Posted

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Shift Supervisor-Guest Services
  • Omaha's Henry Doorly Zoo and Aquarium
  • Omaha, NE OTHER
  • Job Details Job Location: Omaha Zoological Society - Omaha, NE Position Type: Part Time Salary Range: Undisclosed Shift Supervisor - Guest ServicesJob Title: Seasonal Shift Supervisor Guest Services F...
  • 2 Days Ago

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0 Guest Services Supervisor - Casino jobs found in Omaha, NE area

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Burdock + Bitters Bartender PT
  • Marcus Corporation
  • Omaha, NE
  • POSITION PURPOSE: To serve beverages and/or food to guests in a friendly, courteous and timely manner, resulting in gues...
  • 3/29/2024 12:00:00 AM

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Morning Cook 6am-12pm (Weekends Required)
  • EVEN Hotels
  • Omaha, NE
  • Interested in Growing Your Career in the Culinary and Hospitality Business? EVEN Hotel is seeking a Cook with a passion ...
  • 3/29/2024 12:00:00 AM

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Cafe Attendant - Part Time (JB's, Horseshoe)
  • Caesars Entertainment Corporation
  • Council Bluffs, IA
  • We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repaymen...
  • 3/28/2024 12:00:00 AM

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Restaurant Manager, Fine Dining!
  • Texas de Brazil (Omaha)
  • Omaha, NE
  • Job Description Job Description We are accepting applications and interviewing Restaurant Mangement candidates to join o...
  • 3/28/2024 12:00:00 AM

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Lead Barista
  • Marcus Corporation
  • Omaha, NE
  • POSITION PURPOSE: To greet guests and maintain a courteous and efficient operation of Starbucks to ensure guest satisfac...
  • 3/27/2024 12:00:00 AM

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General Manager Restaurant - Sub Sandwich and Deli
  • Little King Deli and Subs
  • Omaha, NE
  • Job Description Job Description Little King Deli and Subs was founded in 1969 in Nebraska, which means that by joining o...
  • 3/27/2024 12:00:00 AM

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Food & Beverage Attendant
  • Omaha Embassy Suites
  • Omaha, NE
  • Hotel: Omaha Embassy Suites Food & Beverage Attendant Part time Atrium SPIRIT – where teamwork, passion and appreciation...
  • 3/27/2024 12:00:00 AM

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Nick's Quorum - Chef in Training - $20 p/hr - $500 Sign On Bonus
  • Hilton Worldwide
  • Omaha, NE
  • Nick's Quorum, A Modern Supper Club, being designed by local and nationally acclaimed Leo A. Daly will feature a dark, m...
  • 3/25/2024 12:00:00 AM

Omaha (/ˈoʊməhɑː/ OH-mə-hah) is the largest city in the state of Nebraska and the county seat of Douglas County. Omaha is located in the Midwestern United States on the Missouri River, about 10 miles (15 km) north of the mouth of the Platte River. The nation's 40th-largest city, Omaha's 2018 estimated population was 466,061. Omaha is the anchor of the eight-county, bi-state Omaha-Council Bluffs metropolitan area. The Omaha Metropolitan Area is the 59th largest in the United States, with an estimated population of 944,316 (2018). The Omaha-Council Bluffs-Fremont, NE-IA Combined Statistical Are...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$40,043 to $57,182
Omaha, Nebraska area prices
were up 0.8% from a year ago

Guest Services Supervisor - Casino in Omaha, NE
Ability to communicate verbally and in writing with staff members and guests when answering the phone lines, giving information, registering guests, and answering questions.
December 03, 2019
Guest Services Supervisor - Casino in Springfield, IL
Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action.
February 18, 2020
Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019