Guest Services Supervisor - Casino jobs in Paramus, NJ

Job Details

Job LocationMountain Creek - Vernon, NJ

Description

Guest Communication Center Supervisor - Mountain Creek

Location : Vernon, NJ Reporting to :

Marketing Director

SNOW Partners Mission Statement :

To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections."

About Mountain Creek :

Mountain Creek, a four-season resort, offering skiing / snowboarding, bike park, waterpark, weddings, mountain coaster, restaurants and lodge.

How the Guest Communication Center Supervisor works with the Team :

An emphasis will be placed on providing exceptional Guest Service and creating a positive team member experience.

Team Member Responsibilities : Manage link between Agents and resort teams to provide updates and guidance on products, strategies, new offerings, etc.

based on operating calendarEnsuring team is prepared with correct answers to guest questions and executing in Brand VoiceManage escalations from AgentsAbility to execute on service recovery fulfillmentProvide input to Marketing, Resort Operations and SaaS Teams to help develop and implement best practices to continually improve consumer experienceAlthough this is a remote position, supervisor must attend weekly meetings with Marketing, Resort Operations and Recruiting on-site at Mountain CreekUpdate knowledge management platforms throughout the changing of seasonsAnalyze and distill data for reports and trend analysisManages team schedule and anticipate staffing needs based on time of calendar yearProvides training to new agents on software, policies and proceduresTeam Member Qualifications :

Previous management experience preferredAbility to thrive in and handle ambiguityAnalytic and critical thinking skillsSolid business acumenComputer skills such as an understanding of Microsoft Office, email and chat technologiesCustomer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Last updated : 2024-04-24