Guest Services Supervisor - Casino jobs in Pine Bluff, AR

Saracen Casino Resort

JOB DESCRIPTION

POSITION: Restaurant Shift Supervisor

DEPARTMENT: Food & Beverage

REPORTS TO: Restaurant Manager

GAMING LICENSE RANK: Staff

PROJECTED EMPLOYEES: multiple

JOB SUMMARY

Responsible for the Management of Food operation and ensures the department’s goals are achieved and maintained. All functions will be performed within the guidelines of the Saracen Casino Resort policies and procedures, Internal Control Standards and objectives.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Plans and develops all menus and respective pricing structure
• Institutes cost control procedures and standards of performance
• Analyzes and evaluates food and beverage management, profit and loss statement information to determine alternate courses of action
• Evaluates purchasing, market conditions, and availability of raw material to properly determine program and action required
• Ensures highest degree of customer satisfaction out of each food and beverage outlet
• Indirectly supervises Senior Purchasing Agent/Purchasing Agent in matters pertaining to the purchase of controlled beverages
• Adheres to regulatory, departmental, and company policies in an ethical manner
• Outstanding example of and a credit to Saracen Casino Resort

• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Attends all necessary training meetings.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Must be a minimum of 21 years of age or older upon employment.
• High school diploma or its equivalency required.
• College degree or equivalent experience is required
• Ten years in the field of food and beverage, including three years managerial experience in a multi-unit operation experience is required
• Must have a professional appearance and be a team player.
• Must present a well-groomed and professional appearance.
• Must possess excellent communication skills.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Must be able to lift and carry upwards to 5 pounds
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area
• Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers
• Operate in mentally and physically stressful situations
• Respond to visual and oral cues
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Saracen Casino Resort is an Equal Opportunity Employer.