Guest Services Supervisor - Casino jobs in Portland, ME

We are looking for a Guest Services Supervisor to oversee and exemplify excellent service to our guests. Our ideal team member has passion for hospitality and is always looking for ways to go above and beyond. They have a desire to grow in their abilities and find value in being a part of team!

BENEFITS!!

• 401(k)
• Eligible for Monthly Bonuses!
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
• Marriott Hotel Discounts!
• Discounted Parking

You may love this position if you...

-Love to lead by example

-Want to grow your skills and qualifications in Guest Services

-Love to find creative ways to make a guest's experience "beyond words"

-Enjoy an artist and unique workplace

-Are passionate about hospitality and helping others!

Primary Objective of Position:

To increase customer satisfaction by providing and overseeing efficient and courteous guest service in accordance with the standards of The Hotel.

Essential Functions

• Take every opportunity to amaze the guests

• Ensure that the Front Desk Associates understand and anticipate guests’ expectations

• Empower associates to satisfy guests and to make decisions

• Ensure that Front Desk associates actively solicit feedback from guests

• Ensure that Front Desk associates handle special requests properly

• Ensure that Front Desk associates promptly respond to and resolve guest complaints

• Ensure that Front Desk associates smile, have eye contact, and greet guests immediately

• Ensure that Front Desk Associates maintain a well-groomed, professional appearance at all times, including uniform and nametag

• Ensure that the following Font Desk areas of responsibility are handled properly, with thoroughness, accuracy, and efficiency, in a friendly environment:

• Phones/Switchboard

• Check-ins

• Check-outs

• Reservations

• Shuttle or transportation Service

• -(if applicable) amenity or gift shop needs

• Ensure messages, wake-up calls, mail, and faxes are handled properly

• Ensure guests’ laundry/dry cleaning is picked up and returned

• Personally assist at the Front Desks

• Personally assist Front Desk associates during peak times, breaks, tardiness and absences

• Review all in-coming reservations, pre-block rooms with special requests, and coordinate special requests with appropriate staff members

• Ensure VIP program is executed properly

• Ensure guest room delivery of newspapers (if applicable)

• Relays safety guidelines to customers (in room safes, safety deposit box, etc.)

• Model desired behavior

• Ensure safety and security for coworkers, guests and others

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Holidays
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• This position does have a schedule that works weekends or at least one weekend day. Is that a schedule you can work?

Experience:

• Hotel Guest Services: 2 years (Preferred)
• related supervisory: 2 years (Preferred)

Work Location: In person