Guest Services Supervisor - Casino jobs in Saint Cloud, MN
Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Supervisor - Casino jobs
VIP Services Host
- Grand Casino
-
Onamia, MN
FULL_TIME
-
The Opportunity:
Enter the world of Marketing VIP Services, where it’s your job to take care of our VIP Guests! From signing up Guests to attend upcoming events, to coordinating Guest arrangements, to taking care of Guest needs while on property – it’s all up to you to ensure our VIPs feel valued and appreciated from arrival to departure.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job, but this is not a comprehensive list of all expectations. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
What You Get To Do:- Manages all aspects of the VIP Guest experience, from handling arrangements and reservations prior to arrival to ensuring they are taken care of while on property.
- Consistently strives to delight our VIP Guests by exceeding expectations through gracious, enthusiastic, and personalized service.
- Assists with the daily operations of VIP Services areas – interacting with Guests, answering incoming phone calls, and providing exceptional guest service to our VIP Players.
- Builds and maintains valuable relationships with VIP Players by providing consistent, well-mannered, timely, and accurate service.
- Issues complimentary offerings based on Guest need and qualifications.
- Handles all Guest requests and coordinates efforts for property amenities, such as restaurants, hotel, transportation, special events, etc.
- Conducts phone calls to VIP Guests including reservation confirmation, communicating event information, etc.
- Issues Players Club cards and promotes the program and related promotions.
- Assist Guests with questions as they relate to the property, loyalty programs, and current promotions.
- Coordinates with various departments to create a successful Guest experience.
- Works closely with the Player Development team to guarantee a VIP experience for all VIP Players.
- Assists in the execution of special events as needed.
- Other duties as assigned. What We Look for In a Person.
- Serves and develops others by building relationships.
- Fosters an inclusive workplace where inclusion and individual differences are valued.
- Collaborates across boundaries to achieve common goals.
- Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
- Sets direction and influences others to translate vision into action.
- Demonstrates drive for continued personal and professional growth.
What We Offer You:- We have a fun, energetic personality and are adventurous, creative, and open minded.
- We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
- Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
- We are a career accelerant, which means developing our Associates is one of our main priorities.
- We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
- A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.
What Qualifies You:- High School Diploma or GED required.
- Applicant must have demonstrated experience in at least one category designated below and be able to explain that experience:
- Two (2) years of professional guest service skills.
- Two (2) years’ experience working within a casino players club or VIP reservations
- Must be able to secure license from Gaming Regulatory Authority (GRA).
- Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
- Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Physical Needs:- Talk and hear.
- See and adjust focus to include close, distance, depth, and peripheral vision.
- Stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl.
- Handle objects, tools, and controls; reach with arms and hands.
- Lift and/or move objects weighing up to fifty (50) pounds.
Work Environment:- While performing the duties of this job, the associate is regularly exposed to:
- A low-to-moderate noise level (offices).
- A moderate-to-loud noise level (public areas).
- 9 Days Ago
Lower Sioux Lodge Guest Room A
- JACKPOT JUNCTION CASINO HOTEL
-
Morton, MN
OTHER
- Job Details Job Location: Jackpot Junction - Morton, MN Position Type: Part-Time Salary Range: $17.00 - $26.49 Hourly Job Shift: Varies ( Weekends) DescriptionESSENTIAL JOB FUNCTIONS Strip all soiled ...
- 1 Month Ago
Slot Services Shift Leader
- Jackpot Junction Casino Hotel
-
Morton, MN
FULL_TIME
- ESSENTIAL JOB FUNCTIONS Directly oversee Slot Operations on specific shift, working closely with all members of the Slot Management Team to ensure consistency in procedures and high performance levels...
- 24 Days Ago
Casino Housekeeper
- JACKPOT JUNCTION CASINO HOTEL
-
Morton, MN
OTHER
- Job Details Job Location: Jackpot Junction - Morton, MN Position Type: Full-Time Salary Range: $15.00 - $23.37 Hourly Job Shift: Varies ( Weekends) DescriptionESSENTIAL JOB FUNCTIONS Vacuum, empty and...
- 1 Month Ago
Casino Custodial
- PRAIRIE'S EDGE CASINO RESORT
-
GRANITE FALLS, MN
FULL_TIME
- Newly increased starting wages for every position! Shift differentials of $1.00/hour extra for 4:00 p.m.- midnight and $2.00/hour extra for midnight - 8:00 a.m. We also offer a generous benefit packag...
- 1 Month Ago
Dacotah Dining Supervisor
- JACKPOT JUNCTION CASINO HOTEL
-
Morton, MN
OTHER
- Job Details Job Location: Jackpot Junction - Morton, MN Position Type: Part-Time Salary Range: $16.50 - $25.71 Hourly Job Shift: Afternoon/Evening/Late Night ( Weekends) DescriptionESSENTIAL JOB FUNCT...
- 16 Days Ago
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0 Guest Services Supervisor - Casino jobs found in Saint Cloud, MN area
Crew Member
- Papa Murphy's Holdings, Inc.
-
Sauk Rapids, MN
- "You are applying for work with Papa Murphy's Midwest, a franchisee of Papa Murphy's, not Papa Murphy's International, I...
- 4/25/2024 12:00:00 AM
Coffee Barista
- Coborn's
-
Sauk Rapids, MN
- ** Coffee Barista** **Job Category****:** Retail **Supervisor****:** Owen Justin **Requisition Number****:** COFFE023776...
- 4/24/2024 12:00:00 AM
Housing Director - LALD
- Ecumen - St. Benedict's Community - St. Cloud
-
Saint Cloud, MN
- The Housing Director is responsible for the overall management of the staff, site programs and building. Oversees daily ...
- 4/23/2024 12:00:00 AM
Pharmacist
- Coborn's
-
Albertville, MN
- Company Introduction: If you're friendly and dependable and you like to work with terrific guests, we'd love to talk abo...
- 4/23/2024 12:00:00 AM
Guest Experience Lead | Albertville Outlet
- Lululemon
-
Albertville, MN
- Description & Requirements Who We Are lululemon is an innovative performance apparel company for yoga, running, training...
- 4/22/2024 12:00:00 AM
Dairy Department Manager
- Coborn's
-
Albertville, MN
- Company Introduction: If you're friendly and dependable and you like to work with terrific guests, we'd love to talk abo...
- 4/21/2024 12:00:00 AM
About Saint Cloud, Minnesota
St. Cloud is a city in the U.S. state of Minnesota and the largest population center in the state's central region. Its population is 67,984 according to the 2017 US census estimates, making it Minnesota's tenth largest city. St. Cloud is the county seat of Stearns County and was named after the city of Saint-Cloud, France (in Île-de-France, near Paris), which was named after the 6th-century French monk Clodoald.
Though mostly in Stearns County, St. Cloud also extends into Benton and Sherburne counties, and straddles the Mississippi River. It is the center of a small, contiguous urban area tot...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$41,760 to $59,635
Saint Cloud, Minnesota area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Guest Services Supervisor - Casino do?
Guest Services Supervisor - Casino in Omaha, NE
Ability to communicate verbally and in writing with staff members and guests when answering the phone lines, giving information, registering guests, and answering questions.
December 03, 2019
Guest Services Supervisor - Casino in Springfield, IL
Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action.
February 18, 2020
Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019