Description

POSITION DESCRIPTION

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Summary: Provides guest service and information to guests and performs cashiering functions at assigned Casino outlets.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions:

• Assists in all areas of the Guest Services department as needed. (Retail Gift Shops, Coat Check and Uniforms)
• Welcomes guests and answers questions, providing information to internal and external guests. Directs callers to appropriate personnel or department and assists in locating specific areas of the Casino.
• Promotes the sale of merchandise, including cigarettes and wine.
• Processes cash, credit card and payroll deduction transactions.
• Displays, organizes and stocks store merchandise.
• Checks in items for guests such as coats, helmets, and packages; loans out wheelchairs.
• Cleans, organizes, and maintains outlets.
• Performs opening and closing duties.
• Prepares and submits daily retail paperwork to the Audit Department.
• Assists with mail-outs.
• Assists with quarterly inventory.
• Assists in Uniforms when needed.

Spirit Mountain Standards:

• Delivers Spirit Mountains Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGIs Pride Values, Brand Promise, and Business Vision.
• Learns, comprehends, and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
• Follows all Corporate and departmental safety policies and procedures.

Required Knowledge of:

• Principles and practices of providing guest service.
• Retail principles and documentation.
• Performing retail cashier functions, operating a cash resister and accurately handling cash.
• Merchandising processes and procedures.
• Establishing and maintaining effective working relationships with others.

Required Skill in:

• Operating computer hardware and software applications.
• Performing retail cashier functions.
• Providing guest service to guests, both internal and external.
• Operating a cash register and accurately handling cash.
• Establishing and maintaining effective working relationships with others.
• Communicating both orally and in writing, including but not limited to reading, understanding and interpreting oral and writing communications.

Education, Experience, Licenses, Registrations, and Certifications:

• High School Diploma or equivalent, and one (1) year cashier and guest service experience, or equivalent combination of education, training and experience.
• Low security gaming license issued by the Grand Ronde Gaming Commission.
• Must be at least 21 years of age.
• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.

Environmental Factors and Conditions/Physical Requirements:

• Work is performed in warehouse, retail and casino environments, with routine exposure to tobacco smoke and occasional exposure to extreme cold or heat.
• Work is subject to moderate levels of noise
• Work is subject to frequent standing, walking, and occasional bending, reaching, and lifting up to 50 pounds.
• Work is subject to frequent use of hands to finger, handle, feel and reach with hands and arms.

Equipment and Tools Utilized:

• Equipment utilized includes calculators, cash registers, telephone, computer and standard office equipment, electric motorized carousels.

The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.

Qualifications