Guest Services Supervisor - Casino jobs in Santa Maria, CA

Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Guest Services Agent
  • The Cliffs Hotel and Spa
  • Pismo Beach, CA PART_TIME
  • Guest Services Agent - The Cliffs Hotel & Spa

    The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.

    The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.

    The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a gracious, thoughtful, and motivated part-time Guest Services Agent who can create a sense of luxury while engaging with guests. We look forward to connecting with you!


    Position Summary:

    Guest Services Agents are responsible for daily front desk operations including check-ins, check-outs and completion of daily checklists. Guest Service Agents will also work dedicated shifts in our Retail Store, the Salt and Sundry Giftshop and be responsible for daily sales, checklists and assistance with store inventory. Guests Service Agents work with all departments to accommodate our guests. The position requires quick thinking, problem solving and a friendly demeanor to properly service our guests to achieve our mission of providing happy, lasting memories through genuine service and thoughtful amenities.


    Essential Functions of the job:

    • Must be available to work 2 shifts minimum per week
    • Must be available to work weekends, nights, and Holidays
    • Greet and engage all guests with a welcoming, friendly attitude, using the guest's name in accordance with their preference
    • Communicate with guests in an articulate manner, using correct verbiage and avoiding slang
    • Demonstrate genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values
    • Have a continued sense of ownership while handling multiple guests, booking/reservation requests, and telephone lines simultaneously while maintaining the highest level of customer service
    • Share local expertise when making recommendations to guests through providing first-hand knowledge and testimony, providing directions and transportation options when appropriate
    • Operate property management system for guest check-in, check-outs and reservation creation
    • Complete daily checklist in a timely manner
    • Creatively resolve guest requests and issues as necessary, offering appropriate alternatives if original request cannot be fulfilled
    • Establish positive relations with all guests who approach the gift shop desk, promoting products and hotel services in order to drive revenue
    • Maintain empathetic attitude to recover guests who have had a negative experience
    • Answer phones promptly, maintaining a gracious tone while keeping the conversation calm and clear
    • Assist with projects assigned during your shift, including gift shop duties
    • Communicates graciously and courteously with guests, management and co-workers
    • Attend meetings and trainings to learn current hotel information
    • Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety measures.

    Physical Requirements:

    • Ability to stand continuously for the duration of the shift (4-8 hours)
    • Ability to sit continuously for the duration of your shift (4-8 hours)
    • Ability to lift small packages (under 40 pounds)
    • Ability to work in stressful situations

    Education, Experience, Skills:

    • High school diploma
    • Working knowledge of guest services in a luxury hotel setting preferred.
    • Excellent command of English language.
    • Responsible Beverage (RBS) Certificate within 30 days of start date.
    • Ability to work with people effectively.
    • Strong telephone etiquette skills are preferred but not required
    • Previous retail & cash handling experience is preferred but not required
    • Ability to multitask and work in mentally demanding situations.
    • Maintain a friendly, outgoing attitude throughout all shifts
    • Must be able to communicate and work effectively with co-workers in all departments

    This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

  • 20 Days Ago

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Guest Services Agent
  • Martin Resorts - Avila Lighthouse Suites
  • Avila Beach, CA FULL_TIME
  • As a Guest Services Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, cl...
  • Just Posted

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Guest Services Agent
  • KSL Resorts
  • Pismo Beach, CA FULL_TIME
  • As a Guest Services Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, cl...
  • Just Posted

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Guest Services Agent
  • KSL Resorts
  • Avila Beach, CA FULL_TIME
  • As a Guest Services Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, cl...
  • Just Posted

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Guest Services Representative
  • Holiday Inn Express & Suites Paso Robles
  • Paso Robles, CA FULL_TIME
  • The Holiday Inn Express & Suites of Paso Robles is seeking professional, friendly, outgoing and guest oriented applicants to fill a Full-Time or Part-Time position. Applicants must be prepared to work...
  • Just Posted

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Guest Services Agent
  • Martin Resorts - Shore Cliff Hotel
  • Pismo Beach, CA FULL_TIME
  • As a Guest Services Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, cl...
  • Just Posted

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0 Guest Services Supervisor - Casino jobs found in Santa Maria, CA area

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Cook
  • Dennys 8066
  • Santa Maria, CA
  • Accountability Reporting to the General Manager and Restaurant Manager, the Cook prepares and presents food to order fol...
  • 3/28/2024 12:00:00 AM

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Restaurant Manager - Santa Maria
  • Dennys 8066
  • Santa Maria, CA
  • Accountability Reporting to the General Manager, the Service Assistant maintains the restaurants interior and exterior, ...
  • 3/28/2024 12:00:00 AM

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Restaurant Manager - Pismo Beach
  • Dennys 8066
  • Pismo Beach, CA
  • Accountability Reporting to the General Manager, the Service Assistant maintains the restaurants interior and exterior, ...
  • 3/28/2024 12:00:00 AM

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Restaurant Manager - San Luis Obispo
  • Dennys 8066
  • San Luis Obispo, CA
  • Accountability Reporting to the General Manager, the Service Assistant maintains the restaurants interior and exterior, ...
  • 3/28/2024 12:00:00 AM

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Cook- San Luis Obispo
  • Dennys 8066
  • San Luis Obispo, CA
  • Accountability Reporting to the General Manager and Restaurant Manager, the Cook prepares and presents food to order fol...
  • 3/28/2024 12:00:00 AM

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Cook
  • Dennys 8740
  • Atascadero, CA
  • Accountability Reporting to the General Manager and Restaurant Manager, the Cook prepares and presents food to order fol...
  • 3/28/2024 12:00:00 AM

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General Manager at Brand New Boutique Hotel
  • Maza Hospitality
  • Pismo Beach, CA
  • Job Description Job Description We are thrilled to announce an exciting opportunity for an experienced and dynamic indiv...
  • 3/27/2024 12:00:00 AM

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Housekeeper
  • Hampton Inn Morro Bay
  • Morro Bay, CA
  • Job Summary: Informacin disponible en espaol a continuacin. A Housekeeper is primarily responsible for maintaining clean...
  • 3/25/2024 12:00:00 AM

Santa Maria is a city near the Southern California coast in Santa Barbara County. It is approximately 65 miles (105 km) northwest of Santa Barbara and 150 miles (240 km) northwest of downtown Los Angeles. Its estimated 2018 population was 108,470, making it the most populous city in the county and the Santa Maria-Santa Barbara, CA Metro Area. The city is notable for its wine industry and Santa Maria-style barbecue. Sunset magazine called Santa Maria "The West's Best BBQ Town". Santa Maria is located at 34°57′5″N 120°26′0″W / 34.95139°N 120.43333°W / 34.95139; -120.43333 (34.951377, -120.433...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$45,966 to $65,641
Santa Maria, California area prices
were up 2.5% from a year ago

Guest Services Supervisor - Casino in Omaha, NE
Ability to communicate verbally and in writing with staff members and guests when answering the phone lines, giving information, registering guests, and answering questions.
December 03, 2019
Guest Services Supervisor - Casino in Springfield, IL
Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action.
February 18, 2020
Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019