Guest Services Supervisor - Casino jobs in Shreveport, LA

A Legacy of Excellence

Entertaining Your World

Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States.

Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.

Jacobs Entertainment is currently in search of a Casino Supervisor for Cash Magic Springhill . The Louisiana Cash Magic Truck Plaza & Casino incorporates 27 video gaming facilities situated throughout the state.

Each site features a convenience store, fueling operations, a restaurant and up to 50 poker machines. The video gaming machines are in a separate gaming room that offers a casino-like atmosphere and provides the road weary traveler an exciting break from the highways.

Our employees are supported with a comprehensive benefits program that include the following :

• $200 Referral Bonus
• Tuition Reimbursement
• Wellness Programs Get paid to go to the doctor
• 7 paid Holidays
• 80 hours of Vacation after 1 year of employment
• 48 Hours of Paid Sick Leave available immediately and renews annually
• We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
• Employee Assistance Program FREE of charge
• Company paid Life Insurance and AD&D
• Matching 401K program after 90 days
• Ongoing learning and development programs
• Work towards your future advancement within the company most of our supervisors and managers are promoted from within

• Inspects casino facilities and equipment for safety, cleanliness and proper working order, submitting reports and calls for repairs, maintenance and safety.
• Establishes work schedule in accordance with policy and labor goals, manages overtime hours of Casino Associates and maintains accurate associate timesheets.
• Obeys and enforces city, parish, state, and federal laws affecting the casino’s operations
• Orders food on a timely basis, assuring that proper check-in procedures are followed, pricing is correct and inventory is stocked as required
• Supervises, trains, and coaches Casino Associates and evaluates associates’ progress as necessary
• Responsible for timely and accurate promotions conducted in casino following company policy and procedure
• Keeps support material, such as training manuals, and operation procedures updated and available
• Conducts at least one night-time surprise inspection every week or more often if necessary
• Performs all duties with minimal supervision, and may be required to work irregular hours, attend job-related meetings, transfer to other casino locations, and other duties as assigned

Skills, Education and Other Requirements

• One year certificate from college or technical school; or one-year related experience and / or training; or equivalent combination of education and experience
• Must have the desire to be promoted into a Casino Manager role within the company
• Must have the ability to work within region at multiple properties for extended periods of time
• Basic computer skills and knowledge of Microsoft Office
• Ability to perform basic math and calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and gross profit margins
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and produce manuals
• Ability to write routine reports and correspondence
• Must be found suitable as designated representative and certified on all video poker machines
• Identification that establishes identity
• Identification that establishes the right to work in the United States

Last updated : 2024-03-29