Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Job Title: Guest Experience and Membership Supervisor
Department: DISC
Reports To: DISC Manager
FLSA Status: Exempt
Revised Date: 4/4/2024
POSITION FOCUS
Coordinate membership efforts to give a high level of customer service to potential members as well as retaining current members
SUPERVISORY RELATIONSHIPS
Reports to the DISC Facility Manager
ESSENTIAL JOB DUTIES
HOURS
SUPERVISORY RESPONSIBILITIES
This position supervises the Front Desk Supervisor
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
One-year certificate from college or technical school; or minimum of two years’ work-related experience and/or training; or equivalent combination of education and experience. The ability to operate a network computer utilizing word processing, spreadsheet, and recreation software applications as may be necessary to perform essential job functions.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, financial reports, technical procedures, and governmental regulations. Ability to respond to common inquiries or complaints from customers, managers, general public or members of the business community. Ability to write reports, business correspondence and procedural manuals. Ability to effectively present information and respond to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentage, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is frequently is required to stand, sit, walk, and climb or balance. The employee may be required to lift and/or move from 10 pounds to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
PHYSICAL AND ENVIRONMENTAL CONSIDERATIONS
Sitting – constantly
Walking – occasionally
Strength – light (0-25 lbs.)
Climbing – not present
Balancing – occasionally
Stooping – occasionally
Kneeling – occasionally
Crouching – not present
Feeling - frequently
Reaching – occasionally
Handling – frequently
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Decatur Park District is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $40,000.00 - $41,250.00 per year
Benefits:
Schedule:
Work setting:
People with a criminal record are encouraged to apply
Ability to Relocate:
Work Location: In person
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