Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Tru by Hilton Bryan/College Station
Guest Services Manager Job Description
General Summary
Responsible for supporting all aspects of the guest experience including but not limited to guest services, night audit, and housekeeping to ensure financial success, providing our team a great welcoming place to work and grow, and provide our guests an exceptional hospitality experience. The Guest Services Manager assists the GM in the day-to-day operations and serves as the acting Manager on Duty in the GM’s absence. On the occasion a team member isn’t able to work their scheduled shift and no one is able to cover for them, the Guest Services Manager is first in line to work the shift. The Guest Services Manager observes the GM on a daily basis to learn, understand, and execute all management functions. Regular attendance in conformance with the standards is essential to the successful performance of this position.
Duties and Responsibilities
People:
Sales:
Operations:
Job Requirements
Education/Experience
Two to three years’ hotel or other highly relevant hospitality experience and/or hospitality degree from an accredited university. Same brand experience is preferred.
Knowledge, Skills and Ability
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0 Guest Services Supervisor - Casino jobs found in Temple, TX area