Guest Services Supervisor - Casino jobs in Vineland, NJ
Guest Services Supervisor - Casino supervises the bell, door, and valet functions and assists when short staffed. Resolves all guest requests, or problems. Being a Guest Services Supervisor - Casino escalates any serious issues to manager and coordinates the solutions. Requires a high school diploma or equivalent. Additionally, Guest Services Supervisor - Casino typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Supervisor - Casino jobs
Guest Relations Supervisor
- Northgate Resorts Jellystone Park
-
Williamstown, NJ
FULL_TIME
-
Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.The Guest Relations Supervisor (age 18 ) is responsible for managing the daily operations of our Reservations and Guest Relations department. This is a SEASONAL, full-time position and reports to the Office Manager.DUTIES & RESPONSIBILITIES
- Administrative Duties
- Responds to and/or resolves guest complaints as appropriate or escalates park/guest feedback to management as appropriate
- Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
- Schedules staff, monitors payroll, and maintains compliance with a payroll budget
- Conducts daily stand up meetings with the Guest Relations team to prioritize the day and facilitates feedback from staff members
- Participates in recruitment and selection of talent for the Guest Relations team
- Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
- Daily Duties
- Supervises daily front desk operations
- Answers incoming phone calls, live chat, and emails on time
- Provides guidance and explain service options to accommodate guest needs
- Ensures guest reservations are accurate and consistent with company policies
- Ensures the daily success of check-in standards and operational efficiencies both at the front desk and outside with escorts and express check in’s
- Supervises camper escort program - from initial check in to directing guests to the cabin or campsite
- Provides coaching, encouragement, and recognition to staff members regularly
- Monitors the performance of agents, providing real time feedback and coaching
- Ensures front desk and lobby areas are clean, organized, and adequately stocked for the daily operations; ensures safety standards are met
- Ensures the express check-in area is clean, organized, and any necessary temporary signage is displayed (stop sign, RVs only, etc.)
- Participates in staff performance management, including employee reviews, corrective action, investigations, conflict resolution, etc.
- Maintains quality of operations by ensuring service excellence, ensuring adequate inventory levels (wristbands, car tags, etc.), and operational equipment by troubleshooting, maintenance, and/or calling for repair
- Monitors cash drawers and ensure cash handling procedures are followed
- Other Essential Duties
- Collaborates with park and home office departments
- Responds to guest inquiries using the company’s service recovery guidelines
- Utilizes and learn reservation system for daily planning
- Participates in other projects and activities as assigned
EDUCATION/TRAINING/EXPERIENCE- Experience in customer service, reservations, hospitality, and management preferred
QUALIFICATIONS/REQUIREMENTS- Basic computer skills
- Strong organizational, motivational, and leadership skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision
ESSENTIAL PHYSICAL DEMANDS- Able to lift up to 20 lbs
- Must be able to remain in a stationary position
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. - Administrative Duties
- 1 Month Ago
Asphalt Services Supervisor
- Colliers Engineering & Design
-
Mays Landing, NJ
FULL_TIME
- OverviewColliers Engineering & Design seeks a highly motivated individual to join our Materials Testing group. As a Asphalt Services Supervisor, you will bring your expertise and unique solutions to h...
- 12 Days Ago
Clinical Supervisor
- LEGACY TREATMENT SERVICES GROUP
-
Glassboro, NJ
OTHER
- Job Details Job Location: Crisis Diversion Home - Gloucester - Glassboro, NJ Position Type: Full Time Education Level: Graduate Degree Salary Range: Undisclosed The duties of the Clinical Supervisor w...
- 6 Days Ago
Clinical Supervisor
- Legacy Treatment Services Group
-
Glassboro, NJ
FULL_TIME
- The duties of the Clinical Supervisor will include assisting the Program Director with overall supervision of the program to include scheduling, covering shifts as needed, training, on-call coverage, ...
- 10 Days Ago
Info Desk Rep- Guest Services, Per Diem, Vineland
- Inspira Health Network
-
Vineland, NJ
PER_DIEM
- MAJOR FUNCTION: Assists all patients and visitors at the main entrance to the hospital. Assists all patients and visitors with directions and wheelchair assistance as needed. Maintains Guest Services ...
- Just Posted
Info Desk Representative- Guest Services, Per Diem Varied Shifts, Elmer
- Inspira Health Network
-
Elmer, NJ
PER_DIEM
- MAJOR FUNCTION: Assists all patients and visitors at the main entrance to the hospital. Assists all patients and visitors with directions and wheelchair assistance as needed. Maintains Guest Services ...
- 7 Days Ago
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0 Guest Services Supervisor - Casino jobs found in Vineland, NJ area
Massage Therapist
- XWELL
-
Philadelphia, PA
- If you are a passionate and skilled massage therapist looking to contribute to a serene and rejuvenating environment for...
- 4/26/2024 12:00:00 AM
SEASONAL - Restaurant Server- TopGolf
- Ocean Casino Resort
-
Atlantic City, NJ
- About the Role The Restaurant Server is responsible for serving all guests according to established standards of quality...
- 4/26/2024 12:00:00 AM
Concierge Spa- Seasonal (Caesars Atlantic City)
- Caesars Entertainment
-
Atlantic City, NJ
- Job Description ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by demonstrating profess...
- 4/26/2024 12:00:00 AM
Event Host
- Bowlero Corp
-
Blackwood, NJ
- Overview: Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isnt any or...
- 4/25/2024 12:00:00 AM
Guest Service Supervisor
- Modus Hotels
-
Philadelphia, PA
- **Modus Hotels** **Guest Service Supervisor** **Philadelphia, PA - Full Time** * We have an entrepreneurial spirit. We a...
- 4/24/2024 12:00:00 AM
Housekeeper
- The Michaels Organization
-
Glassboro, NJ
- Overview: Our business is real estate, but our organization is so much more than bricks and mortar, beautiful buildings ...
- 4/24/2024 12:00:00 AM
Valet Attendant -$11/hr + Tips, 3pm-11pm (average earning $18-$20/hr) - The Notary
- Towne Park Ltd.
-
Philadelphia, PA
- At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a h...
- 4/22/2024 12:00:00 AM
Food Service Manager
- Aramark
-
Blackwood, NJ
- Job Description The Food Service Manager is a management position responsible for developing and implementing dining sol...
- 4/17/2024 12:00:00 AM
About Vineland, New Jersey
According to the United States Census Bureau, the city had a total area of 69.029 square miles (178.785 km2), including 68.424 square miles (177.218 km2) of land and 0.605 square miles (1.568 km2) of water (0.88%). Of all the municipalities in New Jersey to hold the label of City, Vineland is the largest in total area. (Hamilton Township in Atlantic County is the largest municipality in New Jersey in terms of land area. Galloway Township, also in Atlantic County, is the largest municipality in total area, including open water within its borders.)
Vineland borders Deerfield Township, Millville,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Supervisor - Casino jobs
$45,022 to $64,293
Vineland, New Jersey area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Guest Services Supervisor - Casino do?
Guest Services Supervisor - Casino in Omaha, NE
Ability to communicate verbally and in writing with staff members and guests when answering the phone lines, giving information, registering guests, and answering questions.
December 03, 2019
Guest Services Supervisor - Casino in Springfield, IL
Atlantis is recognized for its luxurious accommodations, eight award-winning restaurants including the top four on TripAdvisor, 10 captivating bars and lounges, a world-class spa, and casino-wide action.
February 18, 2020
Guest Services Supervisor - Casino in Corpus Christi, TX
As Players Club Supervisor, it is your role to ensure that all administrative, operational and customer service functions of the Players Club Team are performed in an efficient, consistent and professional manner, resulting in outstanding patron relations, all while establishing and contributing to a safe and welcoming work environment for all team members.
December 03, 2019