Guest Services Supervisor - Casino jobs in Wichita, KS

JOB PURPOSE

This position is a working supervisor responsible for all aspects of the drop and count, ensuring compliance with applicable laws, rules and regulation of the Gaming commission, Federal and State laws governing monetary transactions and company policies, procedures and controls.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Directs staff in slot drop pick-ups, table games drops, counting money.

2. Prepares various reports, transfer sheets.

3. Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.

4. Maintains the highest level of confidentiality.

5. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, addressing complaints and resolving problems.

6. Initiates and maintains communication with subordinates, employees, management, and other departments in facilitating the flow of information throughout the property.

7. Deal tactfully with guests when handling unexpected situations, finding solutions that ensure customer satisfaction with minimal financial impact on Casino operations.

8. May be required to perform additional duties and responsibilities as assigned.

JOB QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High School diploma/GED with a minimum of 2 years of pull count experience at a casino. Supervisory experience preferred.

1. Ability to count and regularly work with money.

2. Basic computer skills, Internet Explorer, Microsoft office (PowerPoint, Work, Excel).

3. Ability to read, write and understand English.

4. Ability to work a flexible schedule based on business demands.

5. Ability to communicate effectively with co-workers, management, and guests.

LANGUAGE AND COMMUNICATION SKILLS

1. Ability to prepare, read, and interpret documents; write reports and correspondence; and speak and communicate effectively with individuals and before groups of people.

2. Ability to compose grammatically correct documents.

3. Ability to verbally communicate using appropriate English standards of language.

MATHEMATICAL SKILLS

Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.

LICENSING

Must be able to qualify for any and all licenses or permits required by local, State, Federal and/or Wyandotte Nation law.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. Regularly lift, push, pull, and/or move up to 30 pounds.

2. Maintain a professional demeanor in a high stress environment.

3. Ability to lift, push, pull, or carry 30lbs in emergency situations.

4. Ability to function in a smoking environment.

5. Employee smoking is restricted to outside location and during break times.

6. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

7. The noise levels in the work environment are constant.

8. Ascend/descend flights of stairs to access office and break areas throughout work day.

9. Ability to sit, stand, and walk for entirety of shift as required to conduct normal assigned duties.

10. Efficiently function in an environment with blinking/blinding lights.

BENEFITS

• Medical
• Dental
• Vision
• 401(k)
• 401(k) Matching
• PTO

Job Type: Full-time

Pay: $20.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Weekends as needed

Application Question(s):

• Are you 21 years of age or older?

Education:

• High school or equivalent (Preferred)

Experience:

• cash handling: 1 year (Preferred)

Work Location: In person