Guest Services Supervisor - Casino jobs in Wilmington, NC

Evening Guest Services Supervisor - Avista Resort

P.M Shift  $16 - $18 / Hourly

Job description - The person in this position reports directly to the Guest Services Manager and is responsible for managing front desk operations. This involves coordinating guest arrivals and departures, and cancelations. The Supervisor will partner with other department heads to ensure that all guest needs and concerns are properly addressed.

Job Responsibilities -

• Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs
  

• Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
• Schedule staff based on business needs
• Assist guests in making, changing, and canceling reservations
• Work directly with Housekeeping and Engineering to ensure that all guest requests are achieved in a timely and correct manner
• Inform housekeeping of late check-outs, blocked rooms, and request from guests
• Accurately inform guests of our room types, rates, and amenities

Requirements -

• Available to work a flexible schedule including weekends and holidays
• Must be able to work with our front desk operating system
• Must have previous experience in a similar role

Qualifying team members may enjoy the following benefits -

• Weekly Pay 
  
• Medical insurance
• Vision, Dental, Disability, Life,  and Accident insurance
• Paid Vacation
• Bereavement leave
• 401 k / 401 k matching

Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests that exceed expectations.