HR Service Center Representative jobs in Brockton, MA

Daily Responsibilities:

Assisting Customers and Business Partners:

• Handling inquiries, requests, and issues via phone and email.
• Providing information on services, orders, and delivery schedules.
• Handling Complaints:
• Addressing customer complaints calmly and professionally.
• Working to find solutions that satisfy customers and maintain the company's reputation.
• Problem Solving:
• Diagnosing and assessing issues customers or partners may have.
• Finding and implementing solutions efficiently.
• Monitoring Delivery Routes:
• Keeping an eye on the progress of delivery routes.
• Ensuring timely deliveries and resolving any issues that may arise.
• Scanning and Verifying:
• Scanning haul-away pods and verifying stamps for accurate records.
• Order Management:
• Processing changes or cancellations to delivery orders promptly and accurately.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Call center: 1 year (Required)

Ability to Commute:

• Franklin, MA 02038 (Required)

Work Location: In person