HR Service Center Representative jobs in Cedar Rapids, IA

Recently Added HR Service Center Representative jobs

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Service Center Representative
  • Global Outsourcing
  • Coralville, IA FULL_TIME
  • Job DescriptionTaking Customer Service Calls that assist associates calling in to complete claim application process & answer questions on existing claims; .NO INTERVIEW. BASE ON YOUR RESUME EXPERIENCEKnowledgeable in disability plan eligibility, coverage and benefits preferred Spanish Bilingual A PLUS (please designate these submittals as such).PRIMARY PURPOSE:To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.ESSENTIAL FUNCTIONS and RESPONSIBILITIES• Acts as primary liaison with customer in solving problems related to the application process and service.• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.• Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.• Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.• Assigns new claims to the appropriate claims handler.• Directs customer calls to the correct person at all locations.• Participates in and maintains a quality service culture within the Customer Service Team.ADDITIONAL FUNCTIONS and RESPONSIBILITIES• Performs other duties as assigned.• Supports the organization's quality program(s).QUALIFICATIONSEducation & Licensing High school diploma or GED required. Experience One (1) year customer service experience required; preferably in an inbound call center.Skills & Knowledge• Knowledgeable in disability plan eligibility, coverage and benefits• Good customer service skills• Excellent oral and written communication, including presentation skills• PC literate, including Microsoft Office products• Strong organizational skills• Good interpersonal skills• Ability to work in a team environment• Ability to meet or exceed Performance CompetenciesWORK ENVIRONMENTwhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental:Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Job Type: Full-timeRequired experience:• Customer service experience: 1 yearRequired license or certification:• Knowledgeable in disability plan eligibility, coverage and benefitsRequired education:• High school or equivalentQualificationsQUALIFICATIONSEducation & Licensing High school diploma or GED required. Experience One (1) year customer service experience required; preferably in an inbound call center.Additional InformationFULL-TIME-Must be available during the following hours: M-F: 7AM -7PM, Sat: 7:30-4:00Required language:• Spanish Bilingual A PLUS
  • 1 Month Ago
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Call Center Representative - Customer Service
  • Linn Area Credit Union
  • Rapids, IA FULL_TIME
  • Have you ever wondered who is behind the curtain in the Wizard of Oz making the magic happen?? It could be one of our extremely knowledgeable Call Center Representative(s)!! Due to our growing members...
  • 1 Month Ago
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Patient Service Representative - Call Center
  • Grand River Medical Group
  • Dubuque, IA FULL_TIME
  • Patient Service Representative Position for the Call Center located within the Multi-Specialty Clinic Grand River Medical Group is seeking a Patient Service Representative in our call center. These du...
  • 27 Days Ago
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Customer Service and Sales Representative
  • Dubuque Appliance Center
  • Dubuque, IA FULL_TIME
  • Job SummaryDubuque Appliance is looking for a Customer Service and Sales Representative to join our team! As a Customer Service and Sales Representative, you are a key member of the team and represent...
  • 1 Month Ago
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Receptionist / Customer Service
  • Gro HR Consulting
  • Branch, IA FULL_TIME
  • We are a full-service small animal clinic located in West Branch, Iowa. Our licensed veterinarians manage routine medical, surgical, and dental care for cats and dogs. Beyond first-rate pet care, we m...
  • 26 Days Ago
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HR GENERALIST – ADMINISTRATIVE OFFICE
  • Eastern Iowa Health Center
  • Rapids, IA FULL_TIME
  • Be a part of an organization that is dedicated to health equity for all. As a Federally Qualified Health Center, our mission at Eastern Iowa Health Center (EIHC) is to provide exceptional and accessib...
  • 1 Month Ago
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0 HR Service Center Representative jobs found in Cedar Rapids, IA area

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Mornings Only Customer Service Representative
  • Planet Fitness
  • Cedar Rapids, IA
  • Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providi...
  • 4/25/2024 12:00:00 AM
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Amusements Attendant - Cedar Rapids, IA
  • Spare Time Entertainment
  • Cedar Rapids, IA
  • Job Responsibilities Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.). Greet guests, dete...
  • 4/25/2024 12:00:00 AM
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Customer Relationship Advocate
  • ImOn Communications
  • Cedar Rapids, IA
  • ImOn Communications is the LOCAL choice for cable TV, high-speed Internet and phone service. We value the relationships ...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative
  • Planet Fitness
  • Cedar Rapids, IA
  • Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providi...
  • 4/24/2024 12:00:00 AM
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Guest Service Associate - Cedar Rapids, IA
  • Spare Time Entertainment Inc
  • Cedar Rapids, IA
  • ** Guest Service Associate - Cedar Rapids, IA** **Job Category****:** Guest Services **Requisition Number****:** GUEST00...
  • 4/24/2024 12:00:00 AM
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Guest Service Associate - Cedar Rapids, IA
  • Spare Time Entertainment
  • Cedar Rapids, IA
  • Job Responsibilities Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.) Greet guests, deter...
  • 4/23/2024 12:00:00 AM
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Call Center Representative - Work From Home>
  • MedMetrix
  • Cedar Rapids, IA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/23/2024 12:00:00 AM
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Dispatcher - Customer Service Representative
  • Iaisrr
  • Cedar Rapids, IA
  • ** Dispatcher - Customer Service Representative** **Job Category****:** Operations Center **Supervisor****:** THOMAS MEI...
  • 4/21/2024 12:00:00 AM
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About Cedar Rapids, Iowa

The city is divided into four quadrants, used in addressing. 1st Avenue (U.S. Route 151 Business) divides the north and south sides of the city, and the Cedar River divides east and west. Mays Island, in the middle of the river, is the only area of the city where addresses have no quadrant. Areas outside the city limits that have a Cedar Rapids mailing address do not use the quadrants either. Except in the downtown area, 1st Avenue and the Cedar River tend to run diagonally instead of along the cardinal directions. Due to the curving of 1st Avenue, there are some areas in western Cedar Rapids ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for HR Service Center Representative jobs
$44,629 to $60,186
Cedar Rapids, Iowa area prices
were up 0.8% from a year ago
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What does a HR Service Center Representative do?

HR Service Center Representative in Richardson, TX
Communicate effectively with management team to convey information.
April 15, 2023
HR Service Center Representative in Union, NJ
Utilizes various resources to ensure that a complete and accurate answer is provided.
September 29, 2022
Demonstrate strong ability to effectively partner with other HR teams and operations.
March 05, 2023
Contribute to knowledge sharing within HR Service Center.
March 08, 2023
Meet established performance criteria and required service levels.
March 20, 2023
Collaborate with HRSC Managers to maintain ongoing relationship and a complete grasp on their processes and procedures.
April 20, 2023
Provide Shared Services support by responding to Associates and Management via email and/or phone regarding HR questions within 24 hours.
May 07, 2023
Stay informed of Company and department policies and procedures.
May 13, 2023
HR Service Center Representative
Assists with the maintenance of government postings at each worksite location.
February 21, 2023
Adheres to predetermined schedules and work standards.
April 27, 2023