HR Service Center Representative jobs in Cleveland, OH

CITY OF CLEVELAND 
CIVIL SERVICE COMMISSION ANNOUNCEMENT# CS2023-128 de 

APPROVED C.S.C. MEETING MINUTES 10/27/2023 

Customer Service Representative Call Center Examination  
(OPEN) 

APPLY: www.governmentjobs.com/careers/cleveland 

OPEN DATE: Friday, November 3, 2023  

CLOSE DATE: Continuous 

SALARY:?The prevailing salary for this position as established by Ordinance of the Council of the City of Cleveland is $15.92 - $22.80 per hour.  
 

EXAMINATION INFORMATION: 

TYPING TEST:  Those who type 25 WPM or more with an 80% or better accuracy, will take the written exam. (PASS or FAIL) 
 

WRITTEN EXAMINATION:? The exam may be computerized or a traditional pencil and paper designed to test the objectives of the duties and minimum qualifications of the classification. (100% of score) 

If additional information is required, a message will be sent to the email address provided in your application. You will be notified via email message of the time, date, and location of the examination.  

A High School Diploma or GED is required. Must satisfy ONE of the following:  (i)  Two years of full-time paid experience handling telephone and/or walk-in customers with emphasis on customer service, collections, billing, and/or service complaints in a high-volume business (office) environment is required, experience in a utility call center is preferred; OR   (ii)  Completion of a customer service specialization certification and training program together with one year of full time paid experience handling telephone and/or walk-in customers with emphasis on customer service, collections, billing, and/or service complaints in a high volume business (office) environment; OR (iii) Completion of any related City of Cleveland apprenticeship program.  Must demonstrate the following:  intermediate level knowledge and skill operating a personal computer, navigating the internet, and Microsoft Word and Excel, and/or customer account database; a typing speed of 20 words per minute; fluency in English; excellent oral and written communication skills.  The ability to speak a second language is preferred.  Must possess excellent analytical and problem-solving skills as well as excellent follow-up and follow-through skills with both internal and external customers.  Must be able to:  manage heavy call volume in a timely manner, follow all communication procedures, policies, and guidelines during every customer interaction, identify customer issues with information presented and ensure resolution.  Must also possess good organizational and time-management skills. 

Minimum qualifications must be met as of the last day of the filing period.