HR Service Center Representative jobs in Jacksonville, FL

Appointment Center Representative

Appointment Center Representative 

Sunshine Foundation Repair, a regional leader in the waterproofing, and foundation repair industry, is looking for a highly motivated and positive individual to serve in our Appointment Center Department.

Our purpose at Sunshine Foundation Repair is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for our clients, and strive to build a long-term relationship with each customer. At Sunshine Foundation Repair, we want our employees to know that they are valuable and we want for them to experience success in a way they never imagined possible.

ESSENTIAL JOB FUNCTIONS

1. Represents the company through telephone customer contact.
2. Answers calls, sets sales appointments, sets annual maintenance or customer warranty service appointments.
3. Follows up with customers on a variety of issues/occasions.
4. Keeps customer records and files current and updated, as well as sends customers information about the company and/or services performed.
5. Performs administrative functions to support all departments as needed.
6. Regular and punctual attendance.  Ability to work overtime if needed.

Qualifications

REQUIRED SKILLS

1. Thorough understanding of customer service principles and practices.
2. Skill in operating personal computer and programs such as spreadsheets, database, and work processing software.
3. Skill in verbal and written communication.
4. Ability to handle a variety of tasks.
5. Ability to perform accurate data entry.
6. Possess talent and personal traits:
   • Customer Focus
   • Self Management
   • Planning & Organizing
   • Empathetic Outlook
   • Resiliency
   • Teamwork
   • Diplomacy & Tact
   • Integrity

EDUCATION AND EXPERIENCE

1. 1 years call center experience preferred.
2. 18 years of age or older.

Bilingual in English/Spanish a plus!