HR Service Center Representative jobs in Kingsport, TN

Description

Kanawha Scales & Systems an American Equipment Division has evolved from simply a scale service company to a premier provider of weighing and total industrial control solutions. We currently operate 19 offices in the eastern, mid-western, and southern United States. With more than 200 employees, we have the collective knowledge and expertise to not only service all brands of scale equipment, but to develop fully customized applications to suit all weighing and measuring needs.

We are seeking a Scale Service Technician, you will play a crucial role in ensuring the accurate and reliable operation of various types of scales used in industrial and commercial settings. Your responsibilities will include installation, maintenance, calibration, and troubleshooting of scales to guarantee precise measurements, compliance with industry standards, and customer satisfaction.

Essential Duties and Responsibilities:

• Scale Installation- Properly install and set up various types of scales, including industrial, laboratory, and commercial scales, according to manufacturer specifications and industry standards.
• Calibration- Perform calibration procedures to ensure that scales provide accurate measurements. Adjust calibration settings as needed to meet precision requirements.
• Maintenance and Repair- Conduct routine maintenance on scales to prevent malfunctions and extend their lifespan. Diagnose and repair scale issues promptly to minimize downtime.
• Inspection- Inspect scales for wear, damage, and functionality. Identify and address issues related to load cells, display units, and other components.
• Documentation- Maintain detailed records of service and calibration activities, including calibration certificates, service reports, and parts used. Ensure all work is well-documented and compliant with industry regulations.
• Customer Interaction- Interact with clients in a professional and courteous manner. Discuss service requirements, provide estimates, and address any concerns or questions related to scale operation.
• Safety Compliance- Adhere to safety guidelines and protocols to ensure a secure working environment. Prioritize safety when working with heavy equipment and electrical components.
• Quality Assurance- Ensure that serviced scales meet all quality and regulatory standards. Verify that scales are suitable for their intended applications.
• Inventory Management- Keep track of spare parts, tools, and equipment required for scale service and maintenance. Replenish supplies as necessary.
• Training- Stay up-to-date with the latest advancements in scale technology and industry best practices. Participate in training programs to enhance your skills and knowledge.

Skills and Knowledge:

• Proven experience in scale installation, calibration, and repair.
• Strong troubleshooting skills and the ability to diagnose and resolve technical issues.
• Knowledge of industry standards and regulations related to scales (e.g., ISO 9001, NIST Handbook 44).
• Proficiency in using calibration and measurement equipment.
• Strong communication and customer service skills.
• Physical fitness and the ability to lift heavy objects (50 pounds) and work in various environmental conditions.
• Valid driver's license with satisfactory driving record. Class B (or A) Commercial Drivers License a plus.
• AC/DC, MIG Welding a Plus.

Education:

• High school diploma or equivalent; technical or vocational training in electronics, instrumentation, or a related field is preferred.
• 2-3 years’ experience in the industry preferred

Benefits and Bonuses:

• Employee Referral Bonus: $2000
• Company vehicle, cell phone and fuel card
• Three Medical Plan offerings through Cigna, FSA & HSA options for healthcare
• Critical Illness, Accidental, and Hospital Indemnity Plans
• Dental and Vision
• STD & LTD
• Basic & Voluntary Life AD&D / Life Insurance
• 401K with 4% Company Matching
• 80 hours PTO
• Yearly stipend for safety boots up to $150
• Tool Reimbursement Program up to $500 annually

American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers’ overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.

Proof of right to lawfully work in the United States required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.