HR Service Center Representative jobs in Knoxville, TN

ESSENTIAL JOB FUNCTIONS

• Represents the company through telephone customer contact.
• Answers calls, sets sales appointments, sets annual maintenance or customer warranty service appointments.
• Follows up with customers on a variety of issues/occasions.
• Keeps customer records and files current and updated, as well as sends customers information about the company and/or services performed.
• Performs administrative functions to support all departments as needed.
• Regular and punctual attendance.
• Ability to work overtime if needed.

Qualifications

REQUIRED SKILLS

• Thorough understanding of customer service principles and practices.
• Skill in operating personal computer and programs such as spreadsheets, database, and work processing software.
• Skill in verbal and written communication.
• Ability to handle a variety of tasks.
• Ability to perform accurate data entry.
• Possess talent and personal traits: Customer Focus
• Self Management
• Planning & Organizing
• Empathetic Outlook
• Resiliency
• Teamwork
• Diplomacy & Tact
• Integrity

EDUCATION AND EXPERIENCE

• 1 years call center experience preferred.
• 18 years of age or older.

Bilingual in English/Spanish a plus!

Job Type: Full-time

Salary: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule

Shift:

• 8 hour shift
• Day shift
• No nights

Supplemental pay types:

• Bonus pay

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Alpharetta, GA 30005: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Sales Lead Generators & Telemarketers: 1 year (Preferred)
• Customer service: 1 year (Required)