HR Service Center Representative jobs in Manchester, NH

Overview

Join Our Team: Lead Customer Experience Associate (CXA)

Ready to take the lead in customer satisfaction? We're on the lookout for a Lead Customer Experience Associate (CXA) to champion exceptional service in the plumbing, heating, and electric industry.

Who We Are:

At Heritage, excellence is our standard. We're a tight-knit team dedicated to delivering top-tier plumbing, heating, and electric services. Join us and be part of a company that values customer satisfaction above all.

What You'll Do:

• Be the go-to person for our customers, offering expert assistance and support across various channels.
• Tackle customer issues head-on, working with our tech team to ensure swift solutions.
• Dive deep into our products and services to provide spot-on advice to our valued customers.
• Keep our operations running smoothly by processing orders and scheduling appointments.
• Be the voice of our customers, gathering feedback and taking action to make their experience even better.
• Spot opportunities to enhance our customers' experience and boost sales through upselling and promotions.
• Keep our records shipshape and provide insights into our service performance.

What You Bring:

• A high school diploma or equivalent, with a background in customer service preferred.
• Excellent communication skills and a knack for problem-solving.
• Curiosity and a willingness to learn about plumbing, heating, and electric systems.
• Tech-savvy with experience using CRMs and computer systems.
• A passion for providing top-notch service and making a difference.

Why Choose Us:

• Competitive pay and benefits.
• Opportunities for growth and development.
• A supportive team environment where your contributions are valued.
• A company culture focused on continuous improvement and teamwork.

Ready to lead the charge in customer satisfaction? Join us as a Lead Customer Experience Associate (CXA) and be part of our mission to deliver unparalleled service. Apply now!

Heritage Home Service is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.