People’s Credit Union - You Belong…. On Our Team
Celebrating 100 years serving Aquidneck Island and surrounding communities, People’s Credit Union works hard to recruit and retain employees who will help fulfill our mission and uphold our core values. Our core values are the cornerstone of our organization, and we commit to them each day.
• GENUINE – We will be a reliable and honest partner.
• EMPATHETIC – We will listen to understand and compassionately support your needs.
• RESOURCEFUL – We will offer useful and practical solutions for your most challenging situations.
• EARNEST – We are determined to ensure every interaction is aligned with Credit Union values of equality, equity, and helping one another.
• TRUSTWORTHY – We will create an actively engaged culture built on a foundation of high trust.
Our team’s dedication to the banking needs and well-being of our neighbors has led Forbes to rank us the #1 Best Credit Union in Rhode Island and #37 in the United States. If you are driven by a shared responsibility to make the communities we serve a better place, we want to hear from you.
What we offer
• Health and dental benefits through Blue Cross Blue Shield, plus vision benefits through VSP
• 401(k) and Roth plan with a competitive employer match
• Robust Wellness Program
• Employee Recognition Program
• A focus on development of employees
• Fun, food, and events
The Member Service Center Representative (MSCR) is responsible for servicing members and prospects by fielding questions, solving problems, and responding to telephonic or electronic channel inquiries. Handles customer complaints with professionalism and escalates issues to management when necessary. Utilizes a variety of systems when responding to member requests and offers solutions.
MSC Operations
Member Service & Growth
Other Responsibilities
Experience Oriented
Demonstrates a consistently positive and constructive attitude. Listens to members, internal and external, with empathy and respect. Provides options, alternatives, and solutions to meet the member's and teammates’ needs. Provides recommendations to manager to improve the internal and external member experience. Is authentic and transparent in all interactions.
Collaboration
Shares time, passion, and knowledge with others to ensure team success. Demonstrates awareness and respect of differences and appreciates and leverages the strength of others to accomplish goals. Listens to understand and respects the ideas of others even when differing from own. Promotes a high-trust, team-oriented environment within their workgroup and on projects that cross functional lines.
Self-Accountability
Sets realistic goals and timeframes to achieve desired results; takes ownership and directs energies towards the completion of those goals. Is honest, truthful, and straightforward. Is fully responsible for the consequences of own actions and decisions, shows courage, is humble, and does not shift blame or focus for performance onto others.
Dependability
Personally responsible; completes work in a timely, consistent manner; maintains a high degree of integrity; is committed to doing the best job possible; keeps commitments. Is honest truthful and straightforward. Is regularly present and punctual; arrives prepared for work.
Physical Requirements
Working Conditions
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