HR Service Center Representative jobs in Norwich, CT

Call Center Customer Service Representative – Antonino Auto Group

Get paid to learn a new skill!

Come join a fun call center team where your career and future matter. Our Customer Service Representatives are relationship builders for our dealerships. They love helping people and add to the easy and enjoyable experience that keeps our customers coming back for their regular maintenance and repairs. They are confident communicators. They listen more than they talk, and are excellent with detail. You can expect paid training and support from your team to help you become a first-rate Customer Service Representative. Call center experience not required. Come learn, work and grow with us!

Here’s what you’ll be doing:

• Answering all customer calls promptly and professionally.
• Determining customer’s primary concern and scheduling the necessary appointment.
• Communicating with each customer in a fashion that leaves them feeling comfortable and informed every time.
• Documenting and updating customer records based on interactions.
• Developing your knowledge base of the evolving products and services and needs of the dealerships.
• Establishing great customer relationships that encourage repeat and referral business.
• Working as a team player to uphold the company’s standards of professionalism and integrity.

Here’s what you’ll need:

• Must be skilled at listening, problem solving and communicating.
• Strong record of positive customer satisfaction.
• Inbound and Outbound customer service and/or sales experience preferred.
• Good computer skills and the ability to manage multiple computer programs simultaneously.

We Offer:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• Employees enjoy special pricing on new and used vehicles, as well as parts and service

Full Time Position