HR Service Center Representative jobs in Pittsburgh, PA

POSITION SUMMARY

Matthews International is searching for an HR Service Center Coordinator to join our team! The Coordinator will serve customers by determining requirements; fulfilling requests; and maintaining the employee database. As an integral part of our HR Service Center Team, the Coordinator will act as ‘front-line’ support for incoming employee questions and inquiries with a focus on time-sensitive issue resolution, responsiveness, and customer care. Our Coordinator will be encouraged to use initiative and insight in problem-solving and will gain exposure working alongside multiple teams within the organization. 

JOB RESPONSIBILITIES:

• Answers incoming questions immediately via phone, e-mail and web portal.
• Contacts customers via oral or written correspondence to resolve questions.
• Documents all pertinent employee information, including name, department, contact information and the nature of their call.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Additional duties as assigned.
   

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s Degree in Human Resources, Business Administration or related field
• 3 years of previous human resources experience; or equivalent combination of education and experience
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills 
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting
• Ability to work overtime as necessary

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; and talk, hear and see.  
• Occasionally lift and/or move up to 10 pounds. 

* Reasonable accommodations may be made to enable individuals to perform the essential functions